Service Advisor

2 weeks ago

Cape Town, Western Cape, South Africa Intelleto (Pty) Ltd Full time

Specific Role Responsibilities:
The responsibilities of a Service Advisor include the following tasks:

  • Receive customers in a professional and friendly manner in order to ensure they feel valued.
  • Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
  • Prepare service estimates, sell routine maintenance/ repair services, and conduct followups regarding services and customer inquiries.
  • Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
  • Maximize customer awareness of all products and services available.
  • Create collaborative internal and external partnerships in order to expedite service delivery.
  • Schedule appointments, answer phones, and handle queries.
  • Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
  • Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
  • Maintain customer database with contact details and information.
  • Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
  • Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
  • Ensure customer complaints are effectively managed via relevant CRM system/s.
  • Maintain and further develop own personal knowledge base in order to remain current and relevant.
  • Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
  • Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
  • Perform other duties as requested

Qualifications and Experience:

Minimum Qualifications and Experience needed:

  • Matric
  • Valid, unendorsed drivers license and the ability to competently and legitimately drive.
  • Computer literate
  • Knowledge of dealership policies and procedures is essential.
  • Knowledge of competitive motor industry.
  • Basic mathematical ability (numeracy)
  • Knowledge of relevant operating systems would be an advantage.

Skills and Personal Attributes:

Minimum requirements:

  • Highly selfmotivated, energetic and able to maintain a positive outlook.
  • Ethical
  • Need to acquire thorough knowledge of the vehicles they are handling not just technical specs; but also, information about the manufacturers warranty, dealership services, OEM updates, etc.
  • Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
  • A team player
  • Reliable
  • Results driven and customer orientated

  • Automotive Service Advisor Wynberg

    2 weeks ago

    Cape Town, Western Cape, South Africa Dot Service Pty(Ltd) Full time

    These jobs were popular with other job seekers Temp with possibility of going permanent Full Time Published: 1 day ago EE/AA, Non EE/AA Easy apply Introduction Our Automotive Client in Wynberg, Western Cape is Urgently looking for an Automotive Service Advisor. Duties & Responsibilities Greet customers and offer excellent customer service Handle and...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Chery Century City Full time

    We are looking for an experienced franchise dealership service advisor to join our growing team at Chery Century City.Your role will include, but not necessarily be limited to, making service bookings for customers, checking customers' vehicles in for their service booking or repair booking, keeping customers updated on the progress of their service /...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    ***THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE*** Our client, an extremely well-known Motor Group is looking for an above average Service Advisor to join their team at one of their more popular motor dealerships. They aren't just looking for an average Service Advisor; instead, they want a dedicated Service Advisor with exceptional...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultant Vacancy for a Vehicle Service advisor with a vehicle dealership in the Northern Suburbs Duties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa First Degree Recruitment Full time

    Service advisor / Aftersales consultantVacancy for a Vehicle Service advisor with a vehicle dealership in the Northern SuburbsDuties: Costing of job cards of vehicles booked into the workshop, Processing of warranties, Following up on vehicles booked into workshop, liaising between the client and workshop on progress of vehicles, ensuring customer...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    THIS POSITION REQUIRES FRANCHISED MOTOR DEALERSHIP EXPERIENCE This motor dealership, part of a trusted motor group needs a well-presented, highly organized, and hands-on individual to join their workshop team as a Service Advisor. To qualify for this position, a minimum of 2 years of Service Advisor experience in a franchised dealership, working knowledge of...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa IKON Consulting Full time

    Western Cape Service Advisor Popular Brand Northern SuburbsSalary:Basic salary R17K + incentives + company contributions to medical aid and provident fund.Description:We are seeking an energetic and customer-focused Service Advisor to join our clients busy workshop team. As a Service Advisor, you will be the primary point of contact for our valued customers,...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa IKON Consulting Full time

    Western Cape Service AdvisorSalary:Basic between R16K and R19K (depending on brand experience) + early bird + overtime + incentives + medical aid & provident fund company contributions.Description:We are seeking a Service Advisor with a passion for the motor trade to join a team at one of our clients. As a Service Advisor, you will be the bridge between the...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Intercon Recruitment Full time

    Service Advisor - Cape TownPremium brand dealership based in Cape Town is looking for a Service Advisor. Salary R R18 000 basic, negotiable depending on experience, Incentives, Pension Fund & Medical Aid.Requirements:Must have Previous Motor Dealership Service Advisor experienceMust have a valid drivers license.Matric, Clear ITC and CriminalPlease note that...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Per MonthGender Does Not MatterCareer Level ExperiencedJob Category WorkshopMinimum Experience YearsDegree TitleOverview Department: Paula Addinall Sub Category: Service Advisor Job Type: Full-Time Basic Salary: R R Company Car: No Incentives/Commission: Yes Company Benefits: Yes Job Shift: Monday to Friday Duration: Permanent Suburb: Cape...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Sydsen Group (Pty) Ltd Full time

    Service Advisor - Cape TownA professional Vehicle Dealership based in Cape Town (Northern Suburbs) is urgently looking for a Service Advisor to join their team. Minimum Requirements:Reliable and presentable with a minimum of 1 year experience as a Service Advisor in the Automotive / Motor IndustryDrivers licenseGood communication and multi-tasking...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Per MonthGender Does Not MatterCareer Level ExperiencedJob Category WorkshopMinimum Experience YearsDegree TitleOverview Department: Sub Category: Service Advisor Job Type: Full-Time Basic Salary:R neg Company Car: No Incentives/Commission: Yes Company Benefits: Yes Job Shift: Monday to Friday Duration: Permanent Suburb: Cape Town...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa SydSen Recruit Full time

    Western Cape, Cape Town RegionService Advisor - Cape Town - Western Cape Our client based in Cape Town, is looking for an experienced Dealership- Service Advisor to join their service departmentRequirements: Matric Certificate Driver's license Experience working in a franchise dealership as a Service Advisor Ability to work under pressure Outgoing and...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa SydSen Recruit Full time

    Service Advisor - Cape TownOur client in the Automotive Industry is looking for an experienced Service Advisor to join their Dealership in Cape Town.Requirements: Matric Certificate Driver's license Minimum 3 years experience working in a franchise dealership as a Service Advisor- premium brand experience is advantageous Ability to work under pressure...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa SydSen Recruit Full time

    Western Cape, Cape Town Region Negotiable Monthly (Market related)Service Advisor - Cape Town - Western Cape Our client based in Cape Town, is looking for an experienced Dealership- Service Advisor to join their service departmentRequirements: Matric Certificate Driver's license Experience working in a franchise dealership as a Service Advisor Ability to...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Per MonthGender Does Not MatterCareer Level ExperiencedJob Category WorkshopMinimum Experience YearsDegree TitleOverview Department: Sub Category: Service Advisor Job Type: Full-Time Basic Salary: R R Company Car: No Incentives/Commission: Yes Company Benefits: Yes Job Shift: Monday to Saturday Duration: Permanent Suburb: Western Atlantic...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Per MonthGender Does Not MatterCareer Level ExperiencedJob Category WorkshopMinimum Experience YearsDegree TitleOverview Department: Sub Category: Service Advisor Job Type: Full-Time Basic Salary: R R Company Car: No Incentives/Commission: Yes Company Benefits: Yes Job Shift: Monday to Saturday Duration: Permanent Suburb: Western Atlantic...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Per MonthGender Does Not MatterCareer Level ExperiencedJob Category WorkshopMinimum Experience YearsDegree TitleOverview Department: Sub Category: Service Advisor Job Type: Full-Time Basic Salary:R neg Company Car: No Incentives/Commission: Yes Company Benefits: Yes Job Shift: Monday to Saturday Duration: Permanent Suburb: Cape Town...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Energia Consulting Full time

    My Client, a well established company based at Airport Industria is seeking to employ a Service Advisor to join their dynamic team and act as a liaison between customers and the Service Foreman.Responsibilities: Greeting customers and scheduling vehicles for service and maintenance. Consulting with Foreman regarding necessary repairs and possible...

  • Service Advisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Astor Motor Recruitment Full time

    Job Salary Range R Market Related Market Related Per MonthGender Does Not MatterCareer Level Experienced (Non-Manager)Job Category WorkshopMinimum Experience YearsDegree TitleOverview Department: Paula Addinall Sub Category: Service Advisor Job Type: Full-Time Basic Salary: Market Related Company Car: No Incentives/Commission: Yes Company Benefits: Yes Job...