IBA Claims Consultant

2 weeks ago

Cape Town, Western Cape, South Africa Status Staffing Full time

A current professional headshot is needed for your application

Type of Employment: Permanent

Industry: Insurance

Base Salary: Market Related

Start Date: A.S.A.P / Immediate


REQUIREMENTS:

  • Completion of Matric or equivalent
  • RE5 qualification required
  • FAIS compliant with credits and/or full qualification
  • 3 years of experience in handling claims (Personal Lines and Commercial)
  • Proficiency in Microsoft Office (Word, Excel)
  • Knowledge of CIMS is advantageous

DUTIES:

  • Ensure efficient handling of claims and related expenses
  • Contribute to reducing general expenses
  • Maintain accurate and timely communication with stakeholders such as clients, AE's, and insurers
  • Build and nurture positive relationships with both internal (e.g. account executives) and external (e.g. clients) stakeholders
  • Keep clients informed about their claim progress
  • Meet client satisfaction goals
  • Comply with company quality standards and regulatory requirements
  • Handle claims notifications, forms, and documents promptly
  • Manage the complete claims process according to defined procedures
  • Engage assessors or loss adjustors as needed
  • Apply policy terms and conditions accurately
  • Keep internal systems and records updated consistently
  • Inform relevant parties about the status of claims
  • Assess claim validity, estimate value, and process claims accordingly
  • Refer claims exceeding mandate to insurers
  • Obtain service quotes when necessary
  • Get approval and arrange payment for claims costs in line with coverage
  • Serve as a liaison between insurer and client, relaying information promptly
  • Follow up on recoveries and keep clients informed
  • Achieve productivity targets
  • Contribute to team and personal performance improvement
  • Follow company mandates and participate in special projects
  • Report any suspected dishonesty, fraud, or misrepresentation
  • Maintain accurate records of activities
  • Exemplify the company values and commit to organizational principles
  • Prioritize continuous self-development

WORK HOURS:

  • Monday to Friday: 08:00 - 16:30

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