Call Agent

2 weeks ago


Durban, KwaZulu-Natal, South Africa Nedbank Full time

Location

  • Durban
  • Onsite
  • Job Family
  • SALES AND SERVICES
  • Career Stream
  • CALL CENTRE (Service)
  • Leadership Pipeline
  • Manage Self: Technical
  • FAIS Affected
  • FAIS Affected
  • Yes
    Job Purpose
  • To design and implement customer retention strategies to increase loyalty and retain business on short and long term insurance products

Responsibilities:

  • Analyse customer feedback, negotiate with customers, implement retention strategies.
  • Deliver and achieve all daily, weekly and monthly retention/sales opportunities by following business unit sales strategy.
  • Deliver agreed results through input to client financial analysis.
  • Market financial products to new and existing clients and stakeholders through the identification of client needs and by matching product to the need.
  • Educate clients on the product offering by presenting them with the relevant information.
  • Ensure retention of clients full banking relationship through client service and client contact.
  • Plan and implement effective prospecting activities by identifying and responding to business opportunities.
  • Reduce fraudulent transactions by reporting suspicious transactions to the relevant department.
  • Finalise client transactions by ensuring client signature for final product is accepted.
  • Ensure effective administration and controls portfolio by checking securities and complying with FICA & FAIS requirements.
  • Bank queries and Bank Codes.
  • Resolve client queries by following business procedure and keeping client informed.
  • Act as client's banking partner by taking responsibility for providing regular feedback.


Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


Essential Certifications
  • RE 5 Certificate
  • 120 FAIS Credits
  • Minimum Experience Level 2 years' longterm and shortterm sales experience in insurance.
  • 2 years' retention experience.

Technical / Professional Knowledge

  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Banking knowledge
  • Banking procedures
  • Cluster Specific Operational Knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls


Behavioural Competencies
  • Building Customer Loyalty
  • Communication
  • Technical/Professional Knowledge and Skills
  • Managing Work
  • Adaptability
  • Quality Orientation
- **_Please contact the Nedbank Recruiting Team at _

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