Funeral Services Consultant X 6

2 weeks ago


Johannesburg, Gauteng, South Africa Energy at Work Projects Full time
Are you an energetic, driven individual who has a passion for customer services, than this position is for you.


One of the largest financial services is seeking to appoint 6 Long Term Funeral Customer Services Consultant for their call center.


Minimum Requirements**:

  • Matric
  • ITC and Criminal Clear
  • Experience as a customer service consultant
  • Minimum 2year Long Term Insurance experience
  • 2 years call centre experience
  • NQF Level 5 Wealth Management Certificate

Job Role:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.


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