Internal Account Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Prostaff Holdings Full time
Minimum requirements for the role:
  • Matric is essential.
  • Previous internal sales experience having worked within a manufacturing and or distribution environment is preferred.
  • Previous experience having worked within the plastic/polymer raw material or related markets is preferred but not essential.
  • Previous internal sales administration experience is essential.
  • Experience working on Intacct / Sage products is preferred but not essential as the company will provide training on the programme.
  • Strong organisational and administration skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and as a team player.
The successful candidate will be responsible for:
  • Managing all customer orders working closely with the external sales team and senior management.
  • Liaising with customers regarding the processing of orders.
  • Liaising with various departments to ensure that customer's deliveries of raw materials are met.
  • Ensuring that customers are constantly updated on back orders with regard to stock.
  • Ensuring that all orders received are correctly captured.
  • Liaising with the sales team as well as senior management on a daily basis and updating them on any developments.
  • Working closely with the external sales team to ensure that they are kept informed of any developments relevant to their accounts.
  • Ensuring that all customer complaints, issues and queries are resolved timeously.
  • Ensuring that credit notes are completed and processed on time.
  • Manage stock and ensure that the warehouse has enough stock on hand for customer requirements.
  • Building and maintaining strong relationships with assigned clients, understanding their business objectives and challenges.
  • Providing regular forecasts and insights to the sales team leader or director.
Salary package, including benefits, is highly negotiable depending on experience gained.

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