![Surgo HR & Training](https://media.trabajo.org/img/noimg.jpg)
Isixhosa-speaking
2 weeks ago
The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly.
Experience:
A minimum of 12 months unbroken inbound call centre experience
Experience in healthcare, insurance, financial or administration industry and knowledge of relevant legislative environment
Requirements:
Passed Grade 12
Fluent in English (Read, Write, Speak)
Clear Criminal Record
Available immediately
Fixed-Term Contract
Own transport (Advantage)
Available immediately
Key responsibilities may include, but are not limited to:
Answer calls and respond to customer requests
Provide customers with product and service information
Identify, research, and resolve customer issues using the in-house operating system
Complete call logs and reports
Assisting irate members and escalating when required to senior agents or the team leader
Ensure that productivity levels are maintained and quality standards are met at all times
Performing daily administrative functions and accurately capturing required information to various CRM systems
Adhere to and support Company policies and practices
Ensure that cases are reviewed and actioned
Monitor Average Handling Time in line with standards
Adhere to work schedule, occupancy and monitoring work flow
Ensure that SLA is adhered to and cases are completed within the agreed SLA times
Maintain customer quality according to set standards and business process
Ensure full compliance to business process, legislation and standard operating processes
Critical skills and competencies:
Excellent communicator with all levels in an organisation (verbal and written)
Solution Driven
Excellent Problem-solving and Accuracy skills
Self-starter, motivated, takes initiative and can work independently
Confident in operating in a dynamic environment
Flexibility and agility
Resilient mind-set
Ability to adapt to different situations as they arise (adaptive thinking)
Ability to operate in a team environment
Ability to prioritise deliverables and work load accordingly (good organisational skills)
Salary and working hours:
The salary is R8000
Monday to Friday 08:00 to 17:00
Every second Saturday, from 08:00 till 12:00
Office Location:
Century City
-
Isixhosa Teacher
2 weeks ago
Cape Town, Western Cape, South Africa Christel House SA Full timeChristel House is an international non-profit school with a single mission: to break the cycle of poverty. Poverty touches every aspect of a child's life, determines their future and almost always leave them trapped in a spiral of unemployment and continued poverty.We break the cycle of poverty by offering no-fee scholarships to students from some of the...
-
Isixhosa Teacher
2 weeks ago
Cape Town, Western Cape, South Africa Curro Holdings Ltd Full timeAt Curro, we care:isiXhosa Teacher (Grades 8 to 12):Curro ForeshoreVacancy Reference: 16749:Hey there, education enthusiast Curro is on the hunt for vibrant teachers who love learning as much as teaching. Ready to spark curiosity, ignite passion and nurture the love for learning? Join the Curro clan and let's make education fun together"What are we looking...
-
Isixhosa Hl Teacher
2 weeks ago
Cape Town, Western Cape, South Africa Curro Holdings Ltd Full timeAt Curro, we care:isiXhosa HL Teacher (Grades 4 to 7):Curro Century CityVacancy Reference: 16599:You may have taught at the rest, now come and teach at the best. Curro embraces employees who are driven, creative and have a desire to learn more every day. Join us as an isiXhosa HL Teacher (Grades 4 to 7) at Curro Century City to start 01 August 2023***What...
-
Lecturer: Isixhosa First Additional Language
2 weeks ago
Cape Town, Western Cape, South Africa IIE MSA and IIE Varsity College Full timeDirect Reporting Line:Programme Manager: School of EducationThe IIE Varsity College is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher...
-
Cape Town, Western Cape, South Africa SPARK Schools Full timeAbout SPARK SchoolsSPARK Schools is a network of affordable private schools implementing Africa's first blended learning model for primary school students in South Africa. SPARK Schools provide transformational education innovation through our blended learning model, which elevates student achievement and provides the tools teachers need to serve their...
-
Online English Teacher
2 weeks ago
Cape Town, Western Cape, South Africa My Light Speaking Tab Full timeOnline 1:1 English Teacher (Adults)Pay: 3,200 Korean Won (KRW) per 25 minute class Approx $2.32 per 25 minute class, $4.64 an hour 2,700 KRW base pay + 500 KRW incentive payResponsibilities: Conduct live 1:1 online classes using our platform to adult learners in Korea. Minimal feedback and lesson preparationAdditional Requirements: Be energetic, patient,...
-
Isiswati Speaking
2 weeks ago
Cape Town, Western Cape, South Africa Surgo HR & Training Full timeOur client, based in Century City, is seeking isiSwati Speaking agents.The key objective of the role is to identify and understand customer needs, deliver first-class customer service to increase the profitability of the business, and remain committed to treating customers fairly. Speaking directly with clients via an inbound line and providing responses to...
-
German Speaking
2 weeks ago
Cape Town, Western Cape, South Africa Jenrec Pty Ltd Full time**German speaking - Customer Support Specialist Cape Town Hybrid**We are looking for German Speaking customer support specialist to join a team in TokaiThis client is a successfully Start Up, providing business services to international clients. They have ambitious growth expectations, as they operate in the exciting and fast-growing field of online...
-
German Speaking Agent
2 weeks ago
Cape Town, Western Cape, South Africa Outsource-x Full timeJoin Our Team as a German-Speaking AgentAre you ready to embark on a career adventure like no other? Look no further We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area.Why Choose Us? We're a Somersetbased contact center with a global reach. We provide...
-
German Speaking Agent
2 weeks ago
Cape Town, Western Cape, South Africa Outsource-x Full timeJoin Our Team as a German-Speaking AgentAre you ready to embark on a career adventure like no other? Look no further We're on the lookout for passionate and motivated German-speaking agents to join our Somerset-based contact center, nestled in the beautiful Helderberg Area.Why Choose Us? We're a Somersetbased contact center with a global reach. We provide...
-
Portuguese Speaking Assistant Accountant
2 weeks ago
Cape Town, Western Cape, South Africa Barrett's Recruitment Workhouse Full timeThis is a great position for. Portuguese speaking person who has Accounting experience and good excel skills to join this company.You must have previous accounting experience and be able to speak Portuguese.Job Types: Full-time, Permanent
-
Portuguese speaking Candidate Attorney
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob DescriptionOur client is looking for an Portuguese speaking Candidate Attorney (Contracts) in Cape Town to assist with Healthcare Consultant and Patient Contracting.This role demands strong administrative capabilities and proficiency with technology used in the life sciences industry. The Portuguese speaking Candidate Attorney (Contracts) will manage...
-
Mandarin speaking Candidate Attorney
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob DescriptionOur client is looking for a Mandarin speaking Candidate Attorney (Contracts) in Cape Town to assist with Healthcare Consultant and Patient Contracting.This role demands strong administrative capabilities and proficiency with technology used in the life sciences industry. The Mandarin speaking Candidate Attorney (Contracts) will manage client...
-
Japanese speaking Legal Intern
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob DescriptionOur client is searching for a Japanese speaking Legal Intern to support Healthcare Consultant and Patient Contracting. This role requires excellent administrative skills and proficiency with technology used in the life sciences industry. The Japanese speaking Legal Intern will handle client initiatives and compliance through contract...
-
Portuguese speaking Legal Intern
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob DescriptionOur client is searching for a Portuguese speaking Legal Intern to support Healthcare Consultant and Patient Contracting. This role requires excellent administrative skills and proficiency with technology used in the life sciences industry. The Portuguese speaking Legal Intern will handle client initiatives and compliance through contract...
-
German speaking Legal Intern
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob DescriptionOur client is searching for a German speaking Legal Intern to support Healthcare Consultant and Patient Contracting. This role requires excellent administrative skills and proficiency with technology used in the life sciences industry. The German speaking Legal Intern will handle client initiatives and compliance through contract management,...
-
German Speaking Concierge
2 weeks ago
Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full timeGerman Speaking Concierge Cape Town Travel / Tourism IndustryMarket-Related Salary We are seeking an experienced and dynamic individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business. Your role will involve shaping our travel offerings and serving as the primary contact for consultants, assisting...
-
German Speaking Concierge
2 weeks ago
Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full timeGerman Speaking Concierge - Travel / Tourism IndustryCape TownMarket-Related SalaryJoin our Sales Support Team as a German Concierge Specialist for our thriving tour operator business in Cape Town. Play a crucial role by shaping our travel offerings and being the main contact for consultants, helping guests with reservations and special requests. Your broad...
-
German Speaking Concierge
2 weeks ago
Cape Town, Western Cape, South Africa RMV Solutions Recruitment Full timeGerman Speaking Concierge - Cape Town Travel / Tourism IndustryMarket-Related Salary We are seeking an experienced and dynamic individual to join our Sales Support Team as a German Concierge Specialist for our thriving tour operator business. Your role will involve shaping our travel offerings and serving as the primary contact for consultants, assisting...
-
Swedish speaking Online VIP Agent
2 weeks ago
Cape Town, Western Cape, South Africa Language Recruiters Full timeJob DescriptionReady to elevate your career in the world of luxury hospitality? A leading international luxury hospitality group has an exciting job opportunity for a Swedish speaking Online VIP Agent to join their team and work remotely in Cape Town, South Africa If you're a Swedish speaking star with a love of luxury and a desire to provide VIP service,...