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Parts Sales Representative
2 weeks ago
THE PURPOSE OF THE ROLE IS TO:
Communicate with our clients to understand their needs and requirements to ensure
a smooth sales process and good overall customer experience.
THE TOP PRIORITIES OF THE ROLE ARE:
- Receive and complete customer orders
- Fill customer orders from stock items
- Procure parts when stock levels are low
- Read catalogues or computer displays to determine replacement parts stock
- Prepare sales orders, invoices and quotations
- Determine replacement parts required, according to inspections of old parts,
- Assist customers, such as responding to customer complaints and updating them
- Locate and label parts and maintain inventory of stock
- Mark and store parts in stockroom to prearranged system
- Discuss the use and features of various parts, based on knowledge of the
- Maintain parts warehouse
- Advise customers on substitution or modification of parts when identical
IF YOU HAVE THE FOLLOWING QUALITIES, THEN THIS ROLE IS FOR YOU:
- Patient, empathetic, and passionately communicative
- Build sustainable relationships and trust with customer accounts through open
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets
- Customer orientation and ability to adapt/respond to different types of
- Attention to Detail
- Excellent Customer Service Skills
- A passion for helping others and finding the best outcome
- Dedication and persistence to see all tasks through to the conclusion
- Routineorientated, methodical, thorough, compliant
- Ability to multitask, prioritize, and manage time effectively
- Ability to work in a team and independently
- Wellpresented and professional
- Ability to work under pressure
- Strong phone contact handling skills and active listening
THE MINIMUM REQUIREMENTS FOR THE ROLE ARE:
MUST HAVE'S
- Matric or Equivalent
- Excellent customer service ability with at least 2 years of parts sales or customer
- Fully bilingual (English & Afrikaans)
- Proficient in Microsoft Office
- Strong numeracy and administrative skills
WILL COUNT IN YOUR FAVOUR
- Previous Pastel Evolution experience
- Any technical/construction/tooling or similar background or knowledge
Job Types:
Full-time, Permanent
Pay:
R15 000,00 - R20 000,00 per month
Experience:
Part Sales: 2 years (required)
Language:
- Afrikaans and English (required)
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