IT Team Leader
2 weeks ago
To manage the allocation and quality of work within area of responsibility- Hello Future IT team leader
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
- Are you someone who can:
- Provide guidance, support, and mentorship to team members, fostering a positive and collaborative work environment.
- Demonstrate a strong understanding of IT systems, infrastructure, and technologies to provide guidance and support to the team when needed
- Identify and resolve technical issues and challenges, both independently and by collaborating with team members and other stakeholders.
- Effectively communicate with team members, stakeholders, and other departments to ensure alignment, manage expectations, and facilitate collaboration.
- Have a certificate or Diploma in computer science, information systems, or related fields
- Have 3 to 5 years of experience in a similar environment
- Key responsibilities:
- Supervision and performance management of the team
- Driving team training and development needs
- Will be responsible for the management of the core processes and ensuring that the correct procedures are applied, and transactions/procedures are processed and followed by the Operational Specialists
- Call Quality Management (CQM) of random sampling for call monitoring for the Industry
- Ongoing service management of the Industry client portfolio
- Responsible for the management of daily client service requests
- Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources
- Responsible for improving the BMI, consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards
- You will have access to:
- Opportunities to network and collaborate
- Challenging Working
Opportunities to innovate
- We can be a match if you are:
Curious & courageous
- you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery you know what it takes to become good at what you do and are constantly pushing yourself to do itJob Details
15/02/24
-
Data Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa e-Merge IT Recruitment Full timeThis leading financial services provider is on the lookout for a Data Team Leader to join their organisation. They need a new team member to assist them with their transformation into a leading data-driven organisation, to ensure the decision-making across the business improves and is more informed.If you have the skills and experience listed below, APPLY...
-
Data Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa e-Merge IT Recruitment Full timeThis well-known financial services company with a reputation for innovation is seeking a Data Team Leader to join their team. They need someone to help them become a top data-driven organization and ensure that business-wide decision-making gets better and more informed through data.If you love data and have the skills and experience below, APPLY NOWGot The...
-
Team leader
2 weeks ago
Johannesburg, Gauteng, South Africa Point connections services Full timeour organization is looking for a team leader and field sales trainer the role of the leader will be to build and recruit candidates and expand the businessbuilding a field sales team and monitoring candidates sales performance the leader should have sales experience in selling teaching and monitoring representatives sales performance on a daily basisthis...
-
Application Development Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa IT Ridge Technologies Full timeDuties and Responsibilities Maintenance and support of existing NATURAL /ADABAS systems Participating in the design and development of new systems throughout the entire project lifecycle Assist the team in defining and working from requirements and specifications to modify/enhance existing production software Development of new production software Monitor...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Intellibpo Full timeWe are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex.Salary: R12 000,00 - R13 000,00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Webhelp Full timeJob AdvertAt Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised.We're on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you'll work on an exciting international campaign.We...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Merchants Full timeTeam Leader (JHB) Are you ready to take the next step in your career? The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations. What would make you a good fit for this role? Must be willing and able to work in a...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Wesbank Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Yelani consultants Full timeYelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team LeaderRequirements: Minimum of one year experience in insurance sales Matric certificate Proven ability to build and lead successful teams Selfmotivated and capable of working with mínimal supervision
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa MyCalling Full timeTeam Leader Agents, GautengWhat you will be doing People Management Coaches the team in order to ensure quality of delivery meets the appropriate standard Measures and manages the team to ensure outofline situations are immediately addressed Communicates information in a timely, accurate and understood manner to all team members Ensure that all Human...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa PRR Recruitment Services Full timeLooking for a Team leader to run a new department The ideal candidate will have a min of 2 years experience in Camunda. Been the person whom everyone wants to go to. MUST HAVE Camunda Send your CV to
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full timeDescription Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa CallForce Full timeTeam Leader - Sales Fulfilment TeamJoin our dynamic team at CallForce, an esteemed BPO service provider offering tailored contact centre solutions from South Africa to the global market. At CallForce, we envision substantial growth in the South African GBS sector by creating job opportunities for the youth and fostering valuable skills for bright...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Integrated Global Services (IGS) Full timeAbout UsIGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world's leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance.Position Title &...
-
Team leader
2 weeks ago
Johannesburg, Gauteng, South Africa Premium connec Full timeOur new branch is expanding we are looking for sales trainers and team leaders to join the teamcandidates will assist in the growth of the business and finding potential clients for our campaignsResponsibilities:business to business salesdirect client interacting territory managementteam building and monitoringleadership skillstime managementtarget...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Rmb Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Full timeJob DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and ensure...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Barrows Full timeJob Purpose:The Team leader is responsible for maintaining and installing a specific product into store, which could include, but is not limited to,organizing products for display, Planning Visual Merchandising, Lighting, building of unitary and store negotiations. An installation team leader is responsible for day to day operational activities in store by...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Webhelp Full timeAdvisorLocation Johannesburg, South AfricaLanguage English***Job Advert:In this role, your passion for people and ability to help others is sure to pay off as you'll be motivating, leading and guiding a team of dynamic individuals to reach targets and strive for excellence in customer service.If you are organised enough to work well under pressure, are...
-
Team Leader
2 weeks ago
Johannesburg, Gauteng, South Africa Transparent Admin Group Full timeAre you an enthusiastic and motivated individual with excellent communication skills? Are you looking for an opportunity to lead and inspire a team? We have an exciting opportunity for a Team Leader to oversee our High School Representatives. Join us and make a positive impact on the lives of high school studentsResponsibilities: Lead and manage a team of...