Refund Clerk

2 weeks ago

Kempton Park, Gauteng, South Africa FlySafair Full time
Gauteng, Kempton Park

Safair Operations, operating as FlySafair, has a vacancy for a

Refunds Clerk at our

Manager:
Finance.

RESPONSIBILITIES:

  • Allocating payment to bookings that doesn't reflect on reservation system;
  • Correcting bookings on the reservation system where the charges and payments do not agree;
  • Assess and process refund requests based on the refund policy;
  • Assisting customer/ passengers both verbally and in writing regarding payments and refund queries;
  • Adhoc duties as requested.

REQUIREMENTS:

  • Grade 12;
  • Diploma or Degree;
  • Solid computer literacy;
  • Excellent communication in English speak, read and write;
  • Excellent phone etiquette;
  • No criminal or credit record
    .

PERSONAL ATTRIBUTES:

  • Punctual;
  • Excellent understanding or experience in delivering great customer service to a customer;
  • High degree of patience and assertiveness;
  • Conflict resolution skills;
  • The ability to work well under pressure;
  • Practice good time management skills and willingness to work longer than normal office hours;
  • Good mathematical skills;
  • Customer focused and service oriented.

APPLICATION GUIDELINE:

  • FlySafair reserves the right
  • Not to proceed with this vacancy


 Reference number
  • JHB000737
Preference will be given to members of under-represented designated groups.

  • For more information please contact:
  • Bontle Nnete

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