Our Client is in search of IT Manager to join their Team.

Job Purpose
Responsible for aligning the ICT operation with the strategic and business objectives of the company.

Manage and coordinate the full scope of the Information and Communication Technology function, overseeing the implementation of infrastructure, systems, and procedures to enable an efficient ICT operations function that will ensure that all ICT systems and processes support the strategic objectives and mandate of the company.

This includes:

• Creating and translating the ICT Strategy and Plan, the ICT Governance Framework, and legal requirements into effective ICT Operations;
• Ensuring optimal reliability and availability of Information and Communication Technology infrastructure and systems;
• Providing enabling technologies to improve the way in which the company accomplishes its business and improve operating efficiency;
• Effective planning, management, and coordination of ICT SLA's and projects; and
• Providing ICT support, training, and awareness to company staff.

Key Responsibilities

ICT Governance and Policy Management:

• Develop the ICT Strategy for review by the CFO and approval by the Accounting Authority;
• Align and implement ICT Strategy and policies to support company strategy, programmes, and performance plans;
• Develop, maintain and review ICT policies and procedures to ensure compliance with legislation, International Best Practice, and relevant ICT Frameworks such as ITIL, COBIT, ISO 27001, ISO 31000 etc;
• Develop, compile, implement and maintain the company ICT Strategic Plan, three (3) year ICT Plan, Annual Performance and Operational Plan;
• Develop, implement, and maintain the company ICT Governance Framework and Strategy according to the defined guidelines of the Corporate Governance of ICT Policy Framework and best practice;
• Compile and implement ICT policies, processes and standard operating procedures for the company;
• Ensure compliance to policies, processes and standard operating procedures;
• Managing the development and implementation of the ICT operational plan;
• Research, investigate and recommends ICT and Business Intelligence solutions to address business needs;
• Conduct or oversee benchmarking exercises to ensure that company ICT governance processes are aligned with best practice for key frameworks. (COBIT etc.).

ICT Systems and Infrastructure Management:

• Ensure and maintain the reliability of the ICT Infrastructure and Systems;
• Monitor and improve ICT infrastructure and system availability through the Business Continuity Plan, Disaster Recovery Plan and Backups;
• Reduce recovery turnaround times as result of adverse circumstances; Investigate and recommend architecture, technologies, systems, hardware, and software for company requirements;
• Implement and maintain ICT platforms for internet access, e
• Oversee and enforce maintenance and repair agreements and schedules (inclusive of server maintenance); and
• Monitor performance of ICT systems and make recommendations for improvement of ICT infrastructure.

Contract/Supplier and Project Management:

• Negotiate Service Level Agreements and provide recommendations to the CFO/ CEO;
• Ensure the establishment of ICT Service Level Agreements and performance criteria, together with Supply Chain Management;
• Manage Outsourced Service Providers and Service Level Agreements for ICT services;
• Monitor quality assurance according to deliverables as indicated in contractual agreements and SLA's;
• Establish and implement a Service Providers performance management and review system and manage the performance of both internal and external ICT resources;
• Ensure that all SLA agreements are met and penalties or corrective action is imposed;
• Oversee the rollout of new systems and technologies; and
• Lead and manage ICT projects and the deployment of infrastructure, technologies and services.

ICT Risk and Security Management:

• Establish, oversee and coordinate an ICT Risk Framework and Information Security Management System (ISMS);
• Implement risk and security assessment tools and technologies;
• Identify critical ICT risks facing the organisation, divisions, and departments;
• Propose appropriate strategies and interventions to mitigate risk;
• Maintain an Operational Risk Register for the ICT business unit with treatment plans;
• Oversee the development and maintenance of the Operational Risk Register for ICT;
• Oversee the implementation of ICT risk treatment plans;
• Monitor and review the Risk Register, Treatment Plans and Audit Action Plan for review by the CFO;
• Submit a quarterly report on control effectiveness, status of risks and progress of corrective action implementation;
• Compile ICT Business Continuity Management plans for dealing with adverse situations to prevent, minimise and recover from potential disruption;
• Establish, review and enhance systems controls to strengthen ICT control;
• Perform regular I

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