Call Centre QA Analyst

Creating purposeful careers as we build the future of contact centre solutionsThe suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of...

Western Cape, CPT - Northern Suburbs R 9 600 Monthly Basic Plus CommissionOur client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023.Requirements: 1 year cold calling experience. 1 year of customer services experience. Matric Must be fluent in Afrikaans and English. Must reside in the Northern...

CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a Quality Assurance Analyst (QA), who will responsible for assessing the quality of the performance of our Local Sales Campaigns. The QA will monitor outbound calls to assess...

We're looking for a QA Analyst to join our Technical Team. As the QA Analyst your role will involve reducing the number of bugs that go to field.Test bugs, tasks logged on TFS and ensure they have been fixed and programmed correctly according to the scope of the functionalityYou should apply for this role if you have a passion for IT systems and previously...

QA Analyst - Sporting GroupLocation: Remote, South Africa, Cape Town, JohannesburgJob Requirement: Full time / remoteDo you have a passion to be the go to person for all things performance? As a member of our Technology team, you will be a key contributor within our product development organisation to ensure our solutions meet high standards of quality and...

Call Centre Manager Position Available in Cape TownAbout the Company: A growing company in the Collections industry is seeking a Call Centre Manager to oversee a 50 Seater call centre in Cape Town.Grade 12 qualification requiredCertificate or Diploma in Management or Human Resources preferredMinimum of 3 years experience in Call Centre Management or...

Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the system–...

Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the...

USA Global Marketing is looking for vibrant, energetic individuals with exceptional Call Centre sales skills or basic Call centre experience to join our sales teams or lead generator teams. Previous call centre experience will be given preference. ...Requirements:Fluent and well-spoken in English (MUST) Must have a minimum of 2 - 3 years recent sales...

USA Global Marketing is looking for vibrant, energetic individuals with exceptional Call Centre sales skills or basic Call centre experience to join our sales teams or lead generator teams. Previous call centre experience will be given preference. ...Requirements:Fluent and well-spoken in English (MUST) Must have a minimum of 2 - 3 years recent sales...

Customer Services Agents wanted to service global clients with a leading vehicle brand.At least 2 years call centre customer services experience in both voice and the digital space.MatricClear Credit and Criminal recordsAbility to work shifts including weekends and public holidaysa passion for carsSalary: From R9,000.00 per monthAbility to commute/relocate:...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our local contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to work...

Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience/hospitality...

Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record

Quality AnalystExciting Opportunity for an All Star to join the US client Leaders in aiding the development of the department. We are looking for our next Quality Analyst.What will you be doing? Ensure compliance with company quality standards on all contact channels while monitoring key performance metrics to improve call quality. Analyze contact data to...

iAbout Us:eKomi, The Feedback Company, is a leading provider of customer feedback and review management services. Our mission is to help businesses harness the power of authentic customer feedback to build trust and improve their products and services. We are looking for a meticulous and highly skilled QA Operator to join our dynamic team.Key...

JOIN OUR TEAM OF CALL CENTRE AGENTS TODAYWHAT IS OUR COMPANY ALL ABOUTWe as a credit repair company will "fix your credit" by removing negative items from your credit report. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans deserve an...

JOIN OUR TEAM OF CALL CENTRE AGENTS TODAYWHAT IS OUR COMPANY ALL ABOUTWe as a credit repair company will "fix your credit" by removing negative items from your credit report. We offer to file disputes on negative items on your behalf with the credit bureaus and get them removed. During these tough times we believe that all South Africans deserve an...

Monitor & Analyse transactions for assigned client programs Use appropriate forms and definitions for assigned programs Use analytics monitoring tools, systems, and processes as directed Maintain knowledge and understanding of assigned client program's products and processes through ongoing training and handling of customer transactions Analyse large volumes...