Sales Supervisor

2 weeks ago

Pretoria, Gauteng, South Africa hearX Full time

Are you a night owl?

Then our Supervisor role is for you to lead our night shift with expertise and compassion. (16:00 - 03:00 SAST)

Work location: 180 Garsfontein Road, Ashlea Gardens, Pretoria

Working hours:

  • Working hours
Eastern Standard Time: 9am - 8pm _(16:00 - 03:00)_

  • Working shifts, four shifts a week
  • Monday to Sunday
  • These working hours will change with daylight savings (in our summer months) to match the hours of 9am 8pm Eastern Standard Time

Job purpose:


Responsible for assisting the Hearing Hub Manager to ensure the optimal functioning of the Hearing Hub, its procedures and its systems.

Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained.

Handles the more complex queries in relation to for example sales orders, support, deliveries and escalations. Performance will be measured in accordance with performance of direct reports and role based KPI's.

Minimum education (essential):

Matric

Minimum education (desirable):

Relevant Management or Contact Centre Certifications

Minimum applicable experience (years):
5+ years in Contact Centre's

3+ years in Contact Centre Management / Supervision

Required nature of experience:

  • Team management / supervision
  • Enforcing OP's and Company Policies
  • B2C / DTC sales
  • Customer relations
  • Telephonic sales
  • Ecommerce platforms
  • Technical support
  • Sales and reporting
  • Working within a digital environment
  • Working across different time zones with different countries

Skills and Knowledge (essential)**:

  • CRM system experience (i.e. Salesforce)
  • Ecommerce platforms
(Big commerce, Shopify)

  • Excellent English skills with neutral tonality
  • Conversion rates and sales funnels
  • Conflict management
  • Monitoring and measuring of performance metrics
  • Google Suite
  • Performance and probation management
  • Relevant Labor legislation

Other:

  • Working hours
from EST time: 9am - 8pm

  • Working shifts, four shifts a week
  • Monday to Sunday
s

Essential Competencies:

  • Examining Information
  • Adopting Practical Approaches
  • Providing Insights
  • Establishing Rapport
  • Making Decisions
  • Directing People
  • Understanding People
  • Taking Action

Important Competencies:

  • Interpreting Data
  • Interacting with People
  • Convincing People
  • Articulating Information
  • Empowering Individuals
  • Showing Composure
  • Resolving Conflict
  • Thinking Positively
  • Meeting Timescales
  • Checking Things
  • Upholding Standards
  • Seizing Opportunities

Planning & Reporting 15%

  • Liaise with manager to understand and articulate strategic direction for the team itself, as well as for the team's product and system output.
  • Steer the direction of the team by communicating the strategy into a workable and efficient plan, presenting assumptions and recommending objectives as required.
  • Interpret sales reports and other relevant data, and advise on (and implement) midcourse corrections and/ or improvements.
  • Monitor managementapproved key metrics and performance on each metric within a satisfactory range.
  • Report on performance on key metrics to management satisfaction.
  • Ensure the level of performance on key metrics is achieved to management satisfaction.
  • Assist in maintaining team shift schedule manage exceptions of the team schedule.

Team Supervision 20%

  • Responsible for the supervision of Relationship Managers.
  • Ensure active management of team's KPI's with frequent and proactive feedback.
  • Ensure there is appropriate and continuous team training.
  • Active monitoring and reporting of performance of team members with scheduled, regular checkins, performance appraisals (in conjunction with the Hearing Hub Manager) and required documentation.
  • Monitor and manage peak times and operational capacity and allocate resources appropriately under guidance of the RTA and/or HHM.
  • Manage Salesforce CRM and the assignment of tasks, leads and priorities.
  • Enhance and encourage a culture of excellent customer service.
  • Cultivate and maintain a healthy and effective team culture, in accordance with our values.

Sales 20%

  • Ensure team meets sales targets and KPI's.
  • Monitor lead assignment and ensure wrapup tasks (for example capturing the call outcome and notes) are completed accurately and thoroughly according to procedure.
  • Ensure agents action inbound sales calls according to procedure.
  • Drive the upsell of additional products to existing or (and prospective) customers.
  • Maintain a high sales conversion rate.
  • Ensure agents provide good quality information to customers to ensure that the products meet their needs to minimize returns.
  • Ensure agents are equipped to assist customers with questions about hearing loss and hearing aid benefits.
  • Assist in achieving set revenue goals and targets.

Customer Support 10%

  • Managing escalations from the agents to solve problems for end users

  • Sales Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa CallForce Direct Full time

    Contact Centre Sales SupervisorJob purpose:The sales supervisor will be responsible for assisting the sales manager to ensure the optimal functioning of the business, its procedures and its systems. Operationally responsible for selected sales agents, coordinates the shift-based activities of these agents to ensure an adequate output of work is maintained....

  • Supervisor: Quality Assurance

    2 weeks ago

    Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent R p.a (neg)Supervisor: Quality Assurance - Outbound Sales Call CentreSector: InsuranceLocation: PretoriaSalary: R p.a. (negotiable)Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set...

  • Call Centre Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Globevest Group Full time

    Position: Call Centre SupervisorSalary: Market relatedLocation: MidrandJob type: PermanentIndustry:FMCGReference Number: RDT.D.CCSCOMPANY DESCRIPTION: Our client, a well-established company within theFMCG sector, is looking for a Call Centre Supervisor to join their team.JOB DESCRIPTION: Reporting to the Credit and Call Centre Manager, the Call Centre...

  • Supervisor Position In A Construction/Maintenance Company

    2 weeks ago

    Pretoria, Gauteng, South Africa Class Ads Full time

    Supervisor position in a Construction/Maintenance Company 1 photo Supervisor position in a Construction/Maintenance Company We are looking for a mature, sensible, experienced and diligent person to fulfill a supervisor position within our company, UTP Projects (PTY) LTD.You must have:An experience in construction and maintenanceA driver's licenseLeadership...

  • Supervisor – Customer Value Maximization

    2 weeks ago

    Pretoria, Gauteng, South Africa Tracker South Africa Full time

    Supervisor – Customer Value Maximization Listing reference: track_001203 Listing status: Online Apply by: 25 April 2024 Position summary Job category: IT and Telecommunications Location: Randburg Contract: Permanent Remuneration: Market Related EE position: No Introduction Tracker has been South Africa's leading vehicle tracking company since the 1990s....

  • Supervisor: Quality Assurance

    2 weeks ago

    Pretoria, Gauteng, South Africa A Triple A Recruitment Full time

    Supervisor: Quality Assurance (Insurance) Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targets.Position Description: Implement and monitor the QA process (Internal call...

  • Call Center Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Trinity Recruitment (Pty) Ltd Full time

    Our client in Pretoria CBD needs experienced Call Center / Telesales Supervisor for the Customer Service Center.Our client offers a basic salary, and an excellent commission structureYou will be responsible and accountable for:Management of the order processing department and call centre Operations, strategy planning and implementation Managing the call...

  • Retail Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Clothing Junction Full time

    Retail SupervisorSalary will vary depending on roleWe are looking for someone who are passionate about clothing, sales and customer service This is a great opportunity, offering growth, for anyone who has the right attitude.Minimum Requirements: Matric / Grade 1 At least 1 years Supervisory experience is essential within a Retail Store environment Must be...

  • Sales Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Boardroom Appointments Full time

    About the Job:Do you have what it takes to lead a team in a dynamic and fast-paced Contact Centre environment?Minimum Requirements:MatricRelevant Management or Contact Centre Certifications (desired)5+ years experience in Contact Centres3+ years experience in Contact Centre Management / SupervisionTeam management and supervisionEnforcing Ops and Company...

  • Sales Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa KM CONSULTING Full time

    SALES MANAGER, R R25000, CENTURIONMajor company in the property renting industry, specifically - commercial & retail shops requires: Ability To drive Revenue growth by effectively managing all aspects of the sales process, Develop and Implement Sales Strategies.Experience: a Solid foundation and track record in Sales with experience as Supervisor.Own vehicle...

  • Sales Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Rad Resources Full time

    Minimum education (essential):MatricMinimum education (desirable):Relevant Management or Contact Centre CertificationsMinimum applicable experience (years):5+ years in Contact Centre's3+ years in Contact Centre Management / SupervisionRequired nature of experience:Team management / supervisionEnforcing OPs and Company Policies B2C / DTC salesCustomer...

  • Supervisor: Quality Assurance

    2 weeks ago

    Pretoria, Gauteng, South Africa Atriplea Recruitment & Temps Full time

    Pretoria Permanent Marked Related Our client in the insurance sector is looking for a Supervisor that will be responsible for the Quality Assurance process to assist in attaining the required quality monitoring and achieving set targetsPosition Description: Implement and monitor the QA process (Internal call centres QA) Conduct call assessments Reporting...

  • Sales Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Boardroom Appointments Full time

    Minimum Requirements:MatricRelevant Management or Contact Centre Certifications (desired)5+ years in Contact Centre's3+ years in Contact Centre Management / SupervisionTeam management / supervisionEnforcing OPs and Company Policies B2C / DTC salesCustomer relationsTelephonic salesE-commerce platformsTechnical supportSales and reportingWorking within a...

  • Supervisor - Dispatch

    2 weeks ago

    Pretoria, Gauteng, South Africa Worldwide Positions Full time

    Remuneration:- to be discussed Location: Vereeniging Education level: Matric Job level: Mid Own transport required: Yes Type: Permanent Reference:- #Dispatch Sup Company: Worldwide PositionsJob description: Supervising all dispatch functions in a sales and distribution environment. Role will incorporate supervising related admin, controllers, inventory,...

  • Store Supervisor for International Company

    2 weeks ago

    Pretoria, Gauteng, South Africa Staffworx Full time

    Store Supervisor for a Warehouse - North of Pretoria. Forklift licence non-negotiable.Basic Salary R10 000 to R12 000 per monthDiscovery Heath (50%)Retirement Fund 7.5% of salary contributed by both employer and employeeRequirements: Minimum of Grade 1 Minimum of 5 years stores and warehouse experience Valid Forklift license and experience driving Computer...

  • Group Aftersales Compliance Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Vocation Staffing Solutions Pty Ltd Full time

    Group Aftersales Compliance SupervisorContract role - Available immediatelyCenturion - PretoriaOur client in the automotive industry requires qualified & experienced After Sales Compliance Service Supervisor. To implement, entrench and sustain Legal, System and Group binding obligations in order to ensure long term overall compliance across Group After Sales...

  • Supervisor - Dispatch Administrator

    2 weeks ago

    Pretoria, Gauteng, South Africa Worldwide Positions Full time

    Remuneration:- to be discussed Location: Vereeniging Education level: Matric Job level: Mid Own transport required: Yes Type: Permanent Reference:- #Dispatch Sup Company: Worldwide PositionsJob description: Supervising all dispatch functions in a sales and distribution environment. Role will incorporate supervising all related admin, controllers, inventory,...

  • Customer Service Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa MPOWER Full time

    Job OverviewThe Customer Service Supervisor is responsible and accountable for the management of the Order Processing department and Call Centre, proper functioning of operations, strategy planning and implementation, managing resources, systems and processes, and all administrative routines.Qualifications and Experience Grade 1 Sales and Call Centre...

  • Store Supervisor Mr Price

    2 weeks ago

    Pretoria, Gauteng, South Africa Mr Price Group Full time

    Store Supervisor - Sammy Marks Square, PretoriapurposeSupport store management in the daily operations of a store to ensure that the overall objectives, store targets and customer service standards are met & exceeded.key responsibilities- Sales & Customer Experience Management:Drive sales through the implementation of customer experience processes to meet...

  • Production Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Rinkerpipe Full time

    Why Join Our Team?Joining Rinker means becoming a part of a team that's committed to making a positive impact. When you work with us, you're not just building structures; you're contributing to the growth and development of communities. As Production Supervisor, you will play a crucial role in providing supervision of plant team members in the daily...