Credit Controller

1 week ago

Johannesburg, Gauteng, South Africa LSEG (London Stock Exchange Group) Full time

Responsibilities:

  • Cash collection on a defined book of business
  • Able to achieve cash collection, DSO, outstanding debt and Unappplied cash targets
  • Achieve and maintain high levels of customer service and satisfaction working Sales and Account Management
  • Work closely with clients and LSEG internal staff to resolve client disputes and follow through to satisfactory resolution which results in payment of invoices.
  • Build effective relationships with OMS and Sales support specialist
  • Explore ways to improve cash collection efficiency on portfolio
  • Fully utilize and maintain the quality and integrity of all system data
  • Ensure that all credit control policies and procedures are strictly complied with in the region/portfolio
  • Manage the decision process on disconnecting customers when payments cannot be negotiated.
  • Monitor & analyse collection trends & identify debt issues at an early stage for resolution.
  • Aid Regional Credit Manager in compilation of required credit control reporting
  • Ensure actions from business unit meetings are followed up
  • Ensure accounting for bad debts & provisioning comply with accounting standards

Professional Skills & Competencies:

  • Customer and personal service.
  • Knowledge of administrative and clerical procedures and systems.
  • Knowledge of human behavior.
  • Active listening.
  • Proactiveness
  • Being aware of others' reactions and understanding why they react as they do.
  • Persuasion and negotiation.
  • Information ordering
  • Resolving conflicts.
  • Interpreting the meaning of information for others.
  • Provide consultation and advice to others.
  • Stress tolerance.
  • Dependability and integrity.
  • Attention to detail.
  • Persistence.
  • Excellent written and verbal communication skills
  • Excellent Corporate etiquette
  • Ability to deal with professional client base and complex customer issues with limited supervision.
  • Fluent EnglishAt LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose driving financial stability, empowering economies and enabling customers to create sustainable growth in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this

privacy notice

carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained,

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