Junior IT Technician

Anova is an NGO that empowers people and changes lives.

Good health and quality of life is what motivates us to provide healthcare solutions and support for those who need it most.

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Key duties and responsibilities

Technical support and maintenance of health strengthening system.

• Provide technical support and advice to endusers (including Sedibeng Health District and Anova staff) on technology and system issues to enable them to fulfil their duties.
• Monitor the use and security of equipment related to the electronic system at healthcare facilities and manage the equipment asset register for these nonAnova owned items. Also ensure that Anova equipment allocated to staff is monitored and secure.
• Maintain equipment and system to ensure the optimum functioning of all equipment and software (can include but not limited to laptops, tablets, scanners, internet browsers and connectivity).
• Attend to any challenges and gaps by liaising with Sedibeng Health District ICT Helpdesk for support, clarifying the challenge/gap and resolving issue.
• Provide ongoing support and training at health facilities and pickuppoints to ensure optimal and consistent utilization of the electronic system. Encourage participation from clients (nurses for example), and designated service providers.
• Carry out other appropriate duties as requested through logged calls, by various requestors (for e

g,

Sedibeng Health District:
Assistant Director I.C.T or Facilities managers) to assist in the rectification of issues to enable end users to be able to fulfil their duties.

• Assist the facility in the installation and deployment of software over the network, as well as maintaining Tier.

Net functionality at District, Sub-District and Facility Levels.

• Assist in the deployment of devices for facilities, as well as maintaining accurate records of all ICT devices to support the facility.
• Identify risks and issues related to the electronic system and escalate to

Sedibeng Health District:
Assistant Director I.C.T and Anova Head of IT for resolution.

• Give input and/or provide clarity to technical information analyzed by

Sedibeng Health District:
Assistant Director I.C.T to provide weekly, monthly, quarterly and ad-hoc reports
.

Essential qualifications and experience

• Diploma in Information Systems/Technology.
• At least 1 year IT Helpdesk/Support Technician experience having supported on hardware and software dealing with end users.
• Hardware and software management (Tier.

Net)

• Microsoft Office
• Must have a valid driver's license and be willing to travel.
• Knowledge of IT systems and infrastructure.
• An appropriate certificate (A+, N+) would be an advantage.
• Experience in the public health sector would be an advantage.
• Detail orientated.
• Problem solving ability.
• Interpersonal and communication skills.
• Ability to manage change.
• Report writing.
• Basic training and facilitation skills.
• Basic monitoring and evaluation skills in data management and handling.

Closing date: 13 April 2023

In accordance with our Employment Equity goals and plan, preference will be given to suitable applicants from designated groups as defined in the Employment Equity Act 55 of 1998 and subsequent amendments thereto.

**Preference will be given to persons with disabilities.

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