Store Manager

2 weeks ago

Cape Town, Western Cape, South Africa iKhokha Full time

Company Description
iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.

As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact.

If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

iKhokha is opening a retail store in
Cape Town - Vangate Mall. You've guessed it, we're looking for an experienced retail leader to make this a success story


There will be 2 kiosks to manage and as the Store Manager your primary responsibility will be to effectively manage its day-to-day operations.


So, what will you do?


You will manage in-branch marketing activities, assisting in staff route planning for outbound initiatives, and creating revenue-generating opportunities aligned with iKhokha's goals.


You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.

You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will:

  • Accountable for the performance of the iKhokha Head Office store.
  • Responsible for store P&L's.
  • Sales.
  • Customer service.
  • Responsible for maintaining relationships linked to stores
  • Interview, recruit, and train new staff.
  • Implement Performance management processes to ensure that new staff thrive and targets are met.
  • First level HR and IR skills
  • Monitor productivity of staff daily as per company requirement
  • Responsible for instore stock management.
  • Weekly stock takes and cycle counting.
  • Maintain asset register of instore equipment.
  • Maintain asset register of all branding materials
  • Basic understanding of POS systems for stock management
  • Report back to internal stakeholders weekly/monthly on store performance.
  • Share ad hoc survey results with necessary internal stakeholders.
  • Feedback on general instore activity.
  • Report in required market insights within the designated area

Qualifications Qualifications**:

  • National Senior Certificate
  • Undergraduate Degree (Advantageous)

Deal Breakers:

  • Informal market retail experience with a strong focus on growth.
  • 3+ years of experience in a similar role.
  • Experience within Informalmarket banking branch, cellular retail, FMCG or Alcohol industries is advantageous.
  • Strong communication skills with the ability to speak both English and Afrikaans
  • Xhosa Optional
  • Valid driver's license
  • Own transport
  • Clear criminal and credit record

Additional Skills:

  • Experience in retail operations.
  • Understanding of informal markets and inbranch retail dynamics.
  • Strong commercial skills and business acumen, with the ability to execute against sales, marketing and customer service targets.
  • Strong interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
  • MS Office Proficiency
  • Basic understanding of key stakeholders within the designated Store Location
  • Sales Management against designated target
  • Exposure to key stakeholders within the designated territory in which the store is based

Additional Information Perks of joining the Tribe?**- Work in a high-growth company with tangible results you're accountable for.

  • Enjoy hybrid, remote, and in office work models.
  • Competitive remuneration and benefits, including reduced Gap cover rates. Medical Aid and Group Risk scheme contributions.
  • Visionary leadership.
  • Seize the opportunity for study leave.
  • Access to ondemand learning at your fingertips.
  • Experience a friendly, collaborative culture with a team of allroundlekker humans (it's true, we surveyed our Employees and they told us so).
  • If you find yourself at HQ, coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

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