Service Advisor

2 weeks ago


Stellenbosch, Western Cape, South Africa BMW Stellenbosch Full time

BMW STELLENBOSCH

Service Advisor/After-Sales Consultant

Main Purpose of the Role:

To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals

Key Performance Areas:

  • Prepare for the arrival of the customer and vehicle
  • Taking care of customer at initial consultation upon arrival
  • Ensure accurate Warranty and Motor plan details on system
  • Update Dealer Management System, track all vehicles and update control systems
  • Regular Liaison with customers
  • Ensure accurate invoice payments
  • Professional Vehicle hand over
  • Customer follow up and reminders
  • Attend weekly service meetings

Qualifications and Experience:

-
A minimum of 2 years in a similar position within a motor dealership.

  • Senior Certificate Grade 1
  • Driver's License and Own Transport
  • Technical qualification and/or aptitude would be advantageous.

Skills and Personal Attributes:

  • Excellent interpersonal communication skills.
  • Customer and Service Orientation
  • Problem Solving Ability
  • Self-Management & Resilience
  • Team Orientation

Application Question(s):

  • What is your Residential Area?

Experience:

Automotive Dealership: 2 years (required)
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