Service Advisor
2 weeks ago
BMW STELLENBOSCH
Service Advisor/After-Sales Consultant
Main Purpose of the Role:
To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals
Key Performance Areas:
- Prepare for the arrival of the customer and vehicle
- Taking care of customer at initial consultation upon arrival
- Ensure accurate Warranty and Motor plan details on system
- Update Dealer Management System, track all vehicles and update control systems
- Regular Liaison with customers
- Ensure accurate invoice payments
- Professional Vehicle hand over
- Customer follow up and reminders
- Attend weekly service meetings
Qualifications and Experience:
-
A minimum of 2 years in a similar position within a motor dealership.
- Senior Certificate Grade 1
- Driver's License and Own Transport
- Technical qualification and/or aptitude would be advantageous.
Skills and Personal Attributes:
- Excellent interpersonal communication skills.
- Customer and Service Orientation
- Problem Solving Ability
- Self-Management & Resilience
- Team Orientation
Application Question(s):
- What is your Residential Area?
Experience:
Automotive Dealership: 2 years (required)
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