Building Caretaker

Summary
To provide a link between Own Haven and its residents within a specific complex.

In order to achieve this, you will be responsible for the day to day operational activities within the complex such as, but not limited too - assisting prospective tenants with viewings, introducing new tenants to their units by conducting inspections and by escalating tenants' queries through to the relevant reporting lines.

1.
Operational Requirements
Execute daily tasks and work instructions according to relevant Procedures.

a). Client Services management

• Show vacant units to prospective tenants
• Conduct handover, preexit, and final inspections with tenants.
• Carry out House visits20 a month
• Address minor transgressions of house rules.
• Report suspected subletting to Client Services.
• Report abscondments to client services.
• Distribute tenant correspondence including newsletters.
• Check that all vehicles display their access disc. Report nonadherence to the Tenant Liaison Officer.
• Check that vacant units are ready for occupation
• Report any social issues to Client Services.
• Resolve minor tenant enquiries where possible or escalate to Tenant Liaison Officer

b). Mutation and maintenance support

• Regular inspection of building and grounds, identifying items for repair.
• Report all maintenance matters on common property to head office
• Direct tenants to report all internal flat maintenance matters to head office for works order to be issued.
• Facilitate access to flats for maintenance tasks to be undertaken

c). Complex Wellness

• Ensuring that the cleaning and gardening tasks/activities are being completed as per the provided schedule.
• Wheel wheelie bins to refuse area and empty Otto bins for collection by the municipality
• Ensure that requisite cleaning equipment is fully functional and sufficient chemicals are on hand.
• Report equipment that is in need of repair / replacement

d). Utilities and credit control support

• Ensure debit order forms have been completed accurately and completely.
• Distributing arrear / demand letters and basic engagement with tenants regarding implications and realities of credit control processes.
• Under guidance from Finance engage with tenants that are in arrears and encourage them to visit the office to make arrangements
• Ensure accurate monthly water readings are carried out

e). Staff management

• Monitor and review staff outputs
• Monitor and review the overall wellness of our complex.
• Perform all duties, within your vocational abilities, as requested.
• Ensure effective communication with internal departments

f). Access Control

• Ensure access control process is adhered to
• Check that guards complete IMR forms
• Ensure guards deliver services as per SLA
• Address and report any poor performance to your supervisor.

g). Community Development

• Manage CSI activities in line with OHHAs mainstreaming plans
• Attract new and engage with current volunteers involved in the CSI programmes
• Attend meetings and events to assist with the guiding of current and new CSI programmes
• Relate & promote a customer friendly environment in all developments

Minimum requirements

• A Grade 12 qualification or above is preferred;
• Live in position with housing allowance provided
• 1 year customer service experience;
• 23 years of building and maintenance management experience.
• Preferably 1 year supervisory experience

Salary range:
R R CTC

Housing allowance:
TBC.

Skills and attributes

• Verbal and written communication skills
• MS office skills
• Conflict management skills
• MS Office skills
• Ability to work under pressure
• Ability to work in a team and Individually
• Attention to detail
• Persuasiveness and Assertiveness
• Problem Solving skills
• Gathering and Analysing Information
• Cultural sensitivity
• Decisiveness

Job Type:
Permanent

Salary:
R10 000,00 - R15 000,00 per month

Ability to commute/relocate:

• East London,

Eastern Cape:
Reliably commute or planning to relocate before starting work (preferred)

Application Deadline: 2024/04/18

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