Head of Operation

1 week ago


Durban, KwaZulu-Natal, South Africa ABC Worldwide Full time
Job Description: Head of Operation (BPO)Job Responsibilities:
  • Manage and oversee daily operations of the BPO department
  • Develop strategies to increase efficiency and quality of services
  • Monitor team performance and provide feedback for improvement
  • Collaborate with other departments to ensure smooth workflow
  • Handle escalations and resolve issues in a timely manner
  • Implement best practices and compliance with company policies
Essential Qualifications:
  • Excellent communication and leadership skills
  • Proven experience in BPO or call center operations
  • Strong analytical and problem-solving abilities
Desired Experience:
  • Minimum of 3 years of experience in a call centre within Senior Operation Manager or Head of Operation role
  • Experience in managing teams and driving operational performance
  • Knowledge of industry trends and best practices
  • Experience working in a fast-paced environment
Benefits:
  • Full-time position with opportunities for career growth
  • Health and medical benefits

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