Head of Operation
1 week ago
- Manage and oversee daily operations of the BPO department
- Develop strategies to increase efficiency and quality of services
- Monitor team performance and provide feedback for improvement
- Collaborate with other departments to ensure smooth workflow
- Handle escalations and resolve issues in a timely manner
- Implement best practices and compliance with company policies
- Excellent communication and leadership skills
- Proven experience in BPO or call center operations
- Strong analytical and problem-solving abilities
- Minimum of 3 years of experience in a call centre within Senior Operation Manager or Head of Operation role
- Experience in managing teams and driving operational performance
- Knowledge of industry trends and best practices
- Experience working in a fast-paced environment
- Full-time position with opportunities for career growth
- Health and medical benefits
-
Head of Operations
1 week ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeAdvisorLocation Durban, South AfricaLanguage English***Job Advert: We're on the hunt to find the type of leader we'd all come to if the world was ending, could this be you? If you're a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business as Head of Telecommunication Operations in Durban...
-
Head of Operations
1 week ago
Durban, KwaZulu-Natal, South Africa Pronel Personnel Full timeAn amazing opportunity has opened up for a Head of Operations at a Reputable Company based in Durban. Reporting to the CEO. Providing leadership, direction and driving operational performance. Logistics / Shipping industry preferred. Providing overall leadership for the operation setting operational priorities, Accountable for the management and performance...
-
Head of Operations
1 week ago
Durban, KwaZulu-Natal, South Africa Pollock and Associates Full timeHead of Operations Bank/Fin Services/Insurance ~ Call Centre BPODurban - Kwa Zulu Natal - South AfricaYou will be required to lead and optimize the performance, productivity, and profitability of our Outsourced Debt Collection business in the US market. This leadership position will play a crucial role in driving significant growth and ensuring...
-
Head of Operations
1 week ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeKwaZulu Natal, Durban R R AnnuallyMt. Edgecombe. Standout management opportunity exists for Head of Operations with solid operational experience and experience in dealing with high-level Executives to join dynamic company offering bespoke services.Requirements: Minimum Matric, tertiary qualification advantageous 5 years plus experience Knowledge of ISO...
-
Johannesburg: Head Of It
1 week ago
Durban, KwaZulu-Natal, South Africa Window World Of Boston Full timeA leading workforce solutions company, driven to grow people, businesses and economies through connections that allow them to realize their potential has an exciting opportunity for a Head of IT in Gauteng. Responsible for shaping the digital landscape by executing on the technology strategy of the Group thus enabling efficient and secure operations to...
-
Centurion: Head Of Sales
1 week ago
Durban, KwaZulu-Natal, South Africa The Enclave Of East Louisville Full timeSales Strategy and Leadership: Develop and execute the sales strategy aligned with the organizations goals. Lead and motivate the sales team to achieve targets. Monitor sales performance and adjust strategies as needed. Foster a collaborative and high-performance sales culture.Market Analysis and Forecasting:Analyze market trends, customer preferences, and...
-
Head of Operations
1 week ago
Durban, KwaZulu-Natal, South Africa Webhelp Full timeCustomer Service/SupportInternalLocation Durban, South AfricaLanguage English***Job Advert: We're on the hunt to find the type of leader we'd all come to if the world was endingIf you're a confident decision maker who is driven by results, whilst nurturing your people and teams, then joining our vibrant business and the Currys campaign as Head of Operations...
-
Centurion: Head Of Customer Care
1 week ago
Durban, KwaZulu-Natal, South Africa The Enclave Of East Louisville Full timeCenturion: Head Of Customer Care & LogisticsLogistics Management: Oversee the entire transportation supply chain, including inbound and outbound logistics. Collaborate with manufacturing organizations, transportation companies, and logistics providers. Manage business relationships with suppliers and choose new partners. Develop short-to-medium range plans...
-
Centurion: Head Of Sales
1 week ago
Durban, KwaZulu-Natal, South Africa Mays Region - Modern Woodmen Of America Full timeSales Strategy and Leadership: Develop and execute the sales strategy aligned with the organizations goals. Lead and motivate the sales team to achieve targets. Monitor sales performance and adjust strategies as needed. Foster a collaborative and high-performance sales culture.Market Analysis and Forecasting:Analyze market trends, customer preferences, and...
-
Head of Department It
1 week ago
Durban, KwaZulu-Natal, South Africa Richfield Graduate Institute of Technology Full timeThe Head of Department is an academic position whose main objective is to provide academic leadership through leading, managing and developing the department to ensure it achieves the highest possible standards of academic excellence.The Head of Department reports to the Dean of Faculty of Information TechnologyMinimum Requirements: A Masters or equivalent...
-
Head of Department
1 week ago
Durban, KwaZulu-Natal, South Africa AAA School of Advertising Full timePOSITION:HEAD OF DEPARTMENTBACKGROUND:Richfield Graduate Institute of Technology commenced operations in 1990. Richfield operates Higher Education, Distance Learning and Executive Education. Our campuses are located across major cities and burgeoning hubs in South Africa at undergraduate and postgraduate levels.PURPOSE OF THE POSITION:As a senior academic of...
-
Head of It
1 week ago
Durban, KwaZulu-Natal, South Africa Carlysle Full timeHead of It - Durban, South Africa - Carlysle DescriptionKwaZulu Natal, Durban**Monthly Cost To Company (Market related, Negotiable)Our client in the retail clothing sector has a need for an experienced and all-rounder Head of IT to join their management team.Imperative in this role is the previous experience and understanding of the RETAIL industry (business...
-
Head Of Operations
1 week ago
Durban, KwaZulu-Natal, South Africa Insphired Full timeResponsibilities: Deliver operational KPIs to ensure contractual obligations are met.Ensure internal revenue budget targets and revenue growth targets are exceeded through accurate forecasting, analysing, and reporting on financial performance and identifying areas for growth.Manage the day-to-day client relationship at operational levels ensuring high...
-
Head of Department
1 week ago
Durban, KwaZulu-Natal, South Africa Richfield Graduate Institute of Technology Full timeFACULTY OF BUSINESS AND MANAGEMENT SCIENCES (BMS)POSITION:HEAD OF DEPARTMENTBACKGROUND:Richfield Graduate Institute of Technology commenced operations in 1990. Richfield operates HigherEducation, Technical, Vocational & Further Education Training, Distance Learning and Short LearningProgrammes with campuses located across major cities and rural sectors in...
-
Head Chef
1 week ago
Durban, KwaZulu-Natal, South Africa Dream Hotels And Resorts Full timeDream Hotel & Resorts Head chef is a key position in the effective operating of food and beverage operations at our resorts. In discussion with the property custodian and food and beverage lead the Head chef will be expected to develop, implement, monitor, and adjust the strategic offering of the food and beverage facilities at our resorts.You will be a key...
-
Head of Cemea Editorial Operations
1 week ago
Durban, KwaZulu-Natal, South Africa LexisNexis Full timeAre you ready for a leading role?Are you looking for an exciting editorial role?Join us in shaping a more just world.About UsLexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us...
-
Head of Department
1 week ago
Durban, KwaZulu-Natal, South Africa Richfield Graduate Institute of Technology Full timeINTERNAL VACANCYThe following CAREER OPPORTUNITY is available:HEAD OFDEPARTMENT:SUPPLY CHAIN MANAGEMENTDEPARTMENT:LOCATION:ACADEMICS KZN/GAUTENG/CPTPURPOSE OF THE POSITION:As a senior academic of a Richfield Faculty responsible for a department's academic provisioning and delivery across campuses, the HOD will manage the operational delivery and performance...
-
Head of It
1 week ago
Durban, KwaZulu-Natal, South Africa Carlysle Full timeKwaZulu Natal, Durban**Monthly Cost To Company (Market related, Negotiable)Our client in the retail clothing sector has a need for an experienced and all-rounder Head of IT to join their management team. Imperative in this role is the previous experience and understanding of the RETAIL industry (business processes and systems.Purpose of the role: With the...
-
Head of IT
1 week ago
Durban, KwaZulu-Natal, South Africa HR Genie Full timeDurbanMarket RelatedPlans the Technology strategy to innovate and develop internal technology and external technology platform to align with the business strategy and create a market differentiator in organizations product. This executive role leads and develops technology infrastructure, eliminates security risks, increases customer and user satisfaction....
-
Ship Vessel Operations Manager
1 week ago
Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full timeJob Title: Vessel Operations ManagerCompany: Maritime Logistics Co.Join our team as a Vessel Operations Manager and take on the exciting responsibility of ensuring smooth operations at the port of Durban. This role entails liaising with Head Office for vessel berthing, monitoring vessel activities, managing crew sign-on and off, coordinating ship repairs,...