General Manager

2 weeks ago

Johannesburg, Gauteng, South Africa MTN Nigeria Full time
Responsible for the Strategy, Business Planning and Forecasting of the Consumer Business Unit, collaborating with the rest of the Consumer segments to communicate performance against the

business plan objectives.

  • Consolidates the Consumer Roadmaps and track against performance, including actions for correction and growth.
  • End to end Consumer Business Unit reporting including Financial and nonfinancial metrics, risk and compliance and Element 2 KPIs.
  • Consumer pricing consolidation and business cases which covers / impacts all Consumer segments.
  • Acts as the representative for Consumer on all aspects relating to
the total division including Business Continuity plans, BBBEE, Risk and Compliance, PPPs, Group Culture Audit, Sentimeter.

Key Activities & Responsibilities

Strategy

  • Owner of the Consumer Strategy, Vision and Mission to align the department for MTN SA and Group delivery.
Planning and Operations Leadership

  • Develop Consumer strategies in alignment with overall MTN Strategy in order to devise the annual operating plan, KPIs and revenue targets. Implement through the rest of the Consumer team.
  • Develop overall pricing strategy, business plan and budget in line with the Consumer and corporate strategies and in alignment with functional pricing leads from Consumer PnL segments.
  • Lead analytics and pricing team, overseeing commercial modelling to ensure that that pricing strategies satisfy the longterm requirements of the business.
  • Provide detailed design inputs with respect to how the customer care and billing platforms should be architectedto consider strategic charging mechanics, and accurate accounting per bearer, that will allow for flexibility in terms


of providing options to the segment team for consideration and which will also ensure agility in terms of competitive response.


  • Alert stakeholders to potential opportunities and risks relating to MTN SA.
  • Coordinate the planning across the Consumer function and ensures that product and segment strategies all support the envisaged Consumer objectives.
  • Review and analyse profitability reports to indicate the margins expected for sales. This includes modelling of marginal based pricing structures in order to understand the impact of network capacity requirements associated
with highly competitive pricing structures.

  • Extensive collaboration and integration will be required with the product and solution development team as well as the Consumer segment and customer experience team in arriving at the final GTM proposition. This will require extensive work at the strategic level, platform and technology level as well as the design level.
  • Collaborates with Brand and Marketing to advise on marketing approaches based on product performance.
  • Manages internal stakeholders who contribute to or can influence the Consumer business' planning (e.g. Customer Experience and Risk)
  • Drive the execution and implementation of operational plans, initiating corrective actions where necessary.
  • Ensure that operational plans and models comply with processes and procedures across MTNSA.
  • Consider and drive best practice, continuous improvement and innovation at process and procedure level.
  • Construct, implement and finetune methods, processes and systems to enhance effectiveness and meet goals.
  • Define, implement and maintain Consumer Customer Segmentation which will foster targeted strategies for Consumer, Sales and Distribution, Technology and Customer Care.
  • Define, implement and maintain Network Site Value banding to prioritise network performance in selected areas and implement geo analytics to advise on network expansion, with appropriate technologies to obtain focus across
the business to gain growth.

Education, Skills and Experience

Education

  • Minimum of 4 year tertiary qualification
Experience

Minimum 10 years experience including:

  • Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry in a strategic commercial or marketing role.
  • Experience working in a global / multinational enterprise / FMCG.
  • Knowledge of consumer data analytics, management, and platforms in a Techo environment.
  • Experience in continuous improvement through the implementation of best practices.
  • Understanding of emerging markets.
Skills

  • Highly developed analytical skills with high level of knowledge in statistics and applied mathematics.
  • Commercial Modelling and excellent strategic thinking
  • Deep social media awareness & digitally savvy.
  • Expert level Tech, data analytics, & platform skills.
  • Deep knowledge/understanding of Pricing.
  • Deep knowledge and experience of Business Planning and forecasting, including Strategy formulation and execution.
  • Deep understanding of the consumer ecosystem, players, business models and industry best practices, with experience working in a digital environment.
  • Track record of developing a communication strategy, building relationships across teams and key st

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