Senior Administrator

3 weeks ago

Cape Town, Western Cape, South Africa Momentum Corporate Full time

Introduction

Role Purpose


Effective execution of retirement fund administration in line with business, legislative and industry requirements; thereby improving the overall client experience.


Requirements:

  • Grade 1 68 Years' Employee Benefits experience
  • Knowledge and understanding of Life Insurance products and services and Industry Legislation
  • Knowledge of Pension Funds Act and Treat your Customers Fairly
  • 12 Years' leadership experience will be advantageous

Duties & Responsibilities

  • Resolve escalated claim queries and ensure queries are processed in a timeous manner.
  • Monitor and manage the adherence to the service level agreements.
  • Be responsible for, coaching and guiding the team in processes and procedures.
  • Competence and high level of understanding of retirement fund daily processing, including contributions processing and managing defaults in line with S13A of the PFA.
  • Guiding Administrators in Death claims processing in line with S37 of the PFA where required.
  • Ability to understand and resolve member and employer queries expeditiously.
  • Ability to perform reconciliations on member transactions to resolve complex queries.
  • Ability to coach and guide Administrators in day to day functions.
  • Assist the Administration Manager in their day to day oversight duties of the Administration team and standin when the Manager is not available.
  • Ensure that the necessary risk management controls are in place.
  • Assess, quality control and authorise the payment of claims.
  • Provide factual, logical, expertise and informative feedback to clients and stakeholders.
  • Build and maintain relationships with clients, internal and external stakeholders.
  • Deliver on service level agreements with all stakeholders to ensure that client expectations are met and managed.
  • Make recommendations to improve client experience and fair treatment of clients within area of responsibility.
  • Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
  • Ensure compliance to regulatory Treating Customer Fairly outcomes.
  • Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
  • Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
  • Encourage innovation, change agility and collaboration within the team.
  • Develop and maintain productive and collaborative working relationships with peers, team members and stakeholders.
  • Positively influence and participate in change initiatives.
  • Continuously develop own expertise in terms of professional, industry and legislation knowledge.
  • Contribute to continuous innovation through the development, sharing and implementation of new ideas.
  • Responsible to manage, identify and mitigate risk through the adherence of the claims process.
  • Identify to enhance cost effectiveness and increase operational efficiency.
  • Manage financial and other company resources under your control with due respect.
  • Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

  • Client/ Stakeholder Commitment
  • Drive for Results
  • Leads Change and Innovation
  • Motivating and Inspiring Team
  • Collaboration
  • Impact and Influence
  • Compiling Management Administration and Board Reports
  • Attendance and Presentation of Reports at Client and Board meetings
  • Resolution of all queries relating to finance, audits and actuarial department.

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