Assistant Restaurant Manager

2 weeks ago

Cape Town, Western Cape, South Africa City of Cape Town Full time

JOB DESCRIPTION

JOB TITLE
:
ASSISTANT RESTAURANT MANAGER (ARM)

PURPOSE OF JOB
To achieve sustainable sales and profits by assisting the RGM with the running of the restaurant and team through the KFC systems and processes through Driving & Executing:

  • winning culture through KFC principles
- systems and processes to ensure that operational standards are achieved
- the delivery of customer and people promises

KEY PERFORMANCE AREAS

PEOPLE - 30%

  • Drive culture in the restaurant by fostering KFC principles
  • Ensure that the restaurant is effectively and optimum staffed at all times through generating ESP and guiding the Shift Supervisors on executing the ESP through RTP using forecasting approved by the RGM
  • Load, Induct and train all new employees in relevance to KFC Training Continuum and training schedule/plan. Drive training and development for all DC developing managers (SS, ARM & RGM)
  • Maintain up to date employee files and training records for all employees
  • Drive the development of all team members proactively to ensure that a robust 'talent pipeline' is in place
  • Assist with the facilitation of Team meetings as and when required
  • Assist and manage all Employee Relations issues, updating RGM, Area Coach and HRBP, as appropriate when needed
  • Track team absence, and taking action in line with KFC's Code of Conduct where appropriate with the RGM
  • Adhere to all legal and company Health, Safety and Food Hygiene regulations at all times and take corrective action where necessary
  • Assist with ensuring that all employees are fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures
  • Ensure that Company Security Procedures are followed thoroughly in order to ensure the security of people, premises, stock, equipment and monies at all times.

CUSTOMER - (30%)

  • Drive a customer focused environment which is appealing to KFC's diverse customer base
  • Assist with the completion period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Thoroughly follow up on ROCC Action Plans, completing actions in a timeously.
  • Encourage TM and SS to deliver on all KFC CSL product preparation procedures.
  • Manage all customer complaints in line with company policy, escalating issues to RGM/Area Coach, where appropriate.
  • Review Daily and period GES Reports. Utilize relevant company tools (MOT observation checklists etc.) to ensure the restaurant is consistently achieving the company standard.
  • Assist with following up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required when requested
  • Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports (e.g. prep for peak, condiment planner etc.).

SALES- (20%)

  • Consistently seek to maximize the sales in the restaurant through exceptional operational standards and a 'maniacal' approach to customer service. Reinforce Bold Sales Goals to the team, pushing to consistently exceed sales targets.
  • Build Know How of surrounding KFC restaurants and other QSR's, and understand how it impacts us.
  • Build and cultivate the understanding of a strong sales culture in your store and share it with team members and SS at each shift.
  • Assist with the management of team member incentives and drive regular recognition in store.
  • Ensure that points of sale are to be up to date at all times and drive with the training of the team on all new products enabling them to drive sales.
  • Encourage, motivate and influence TM and SS to deliver on bold SWS measures to ensure sales drive behavior is maximized ensuring each individual understand how SWS can grow their business
  • Ensuring product availability through accurate forecasting and stock ordering as approved by RGM.

PROFIT - 20%

  • Understand the maximization of the restaurant profits by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to BSC and P&L targets.
  • Assist with the execution of the strategy developed by the RGM to maximize profitability of your restaurant system reports and company tools to guarantee 100% product availability, investigating and following up on all discrepancies.
  • Assist with the reviewing and analyzing of daily, weekly and monthly paperwork with particular focus on shift success routines book and food safety management system. All Management folders to be maintained in line with success routines.
  • Ensuring and encouraging the team to execute on cost saving plans as generated and approved by the RGM.

GENERAL

  • Stand in for the RGM if and when required
  • Provide support for KFC restaurants within your area, as required
  • Assist with the management of new product roll outs
  • Act as an ambassador of KFC at community/commercial events
  • Embrace and embed new a

  • Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Restaurant 101 Full time

    Job Type: ContractContract length: 6 monthsSalary: R20, R25,000.00 per monthAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting work (required)Education: Diploma (preferred)Experience: Restaurant management: 5 years (required) Restaurant Front of House: 5 years (required)Language:- english...

  • Restaurant General Manager – Cape Town

    2 weeks ago

    Cape Town, Western Cape, South Africa Restaurant Staff Full time

    General Restaurant Manager position available with new upmarket casual dining Restaurant in Cape Town. Looking for candidates with 8+ years Restaurant management experience, of which 5 or more years must be as senior manager or GM. Must have a good understanding of general Restaurant operating procedures as well as have the ability to manage a Restaurant...

  • Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Kauai Restaurant Full time

    WE ARE HIRINGWe have the following positions open at Kauai Restaurant Managers Food truck events manager (Code 10 required) Be vibrant, reliable, honest and have a passion for the food industry Be able to work well under pressure Have passed Matric with good scores in Maths and English Have good communication skills Very strong leadership skills Able to...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    We are searching for a reliable, innovative assistant restaurant manager to supervise operations at our bustling restaurant. The assistant restaurant manager's duties include scheduling shifts, balancing cash registers, and overseeing payroll. You should also address customers' complaints and queries in a swift, courteous manner.To be successful as an...

  • Restaurant General Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa RPS (Restaurant People Solutions) Full time

    A fast-growing restaurant group is seeking an experienced Restaurant General Manager to join its team in opening an upper-tier restaurant in Cape Town CBD.IMPORTANT TO NOTE THAT THE SUCESSFULL CANDIDATE WILL NEED TO BE TRAINED IN GAUTENG BEFORE ASSUMING THE ROLE IN CAPE TOWN.This person shall report directly to the Owner-Operator of the store.The duties and...

  • Restaurant Supervisor/duty Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Maharajah Restaurant Full time

    Restaurant Supervisor is needed in Cape Town, Tamboerskloof Area. Organising & supervising shifts, ensuring appropriate staffing levels whist service standards are achieved*Strong leadership skills and willing to lead by example Passionate about the hospitality and service industry Service & Menu Knowledge training of FOH team*Opening and closing of...

  • Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Restaurant Cape Town Full time

    Salary: R12, R16,000.00 per monthAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting work (required)Experience: Restaurant management: 4 years (preferred)

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    New Vacancy - Assistant Restaurant ManagerUpmarket Restaurant - V&A Waterfront Cape TownRequirements of Position Grade 1 Hospitality management or any equivalent qualification. years' experience in a management role as assistant manager / junior manager or floor manager. (Not Negotiable) Need to have a good track record (not negotiable) Hospitality...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    A great opportunity presents itself to join this renowned restaurant as Assistant Restaurant Manager, ensuring the smooth running of all outlets within and that budgeted sales and profit margins are achieved; ensuring the monitoring, maintaining and improving standards is continuous.Key Duties and Responsibilities Assist the Restaurant Manager with the day...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Assistant Restaurant Manager - V&A Waterfront Cape TownCompetitive Salary Package + BenefitsWe are currently looking for a presentable, well-spoken & professional individual to join the team As the Assistant Restaurant Manager, you will supervise the daily operations and assist the Restaurant Manager with staff supervision and financial performance. Ensure...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    Situated within a very busy part of town, this vibey bistro style restaurant & cocktail bar has become a firm favourite among locals and visitors alike. With seating for only 120 the restaurant and terrace are always full with queues outiside waiting to be seated.We are in search of another ASSISTANT RESTAURANT MANAGER to join this busy team and to support,...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa C & G (Hospitality) Recruitment Full time

    5 Star Luxury Hotel is looking for a experienced assistant restaurant manager.Previous fine dine restaurant management experience essential.Job Types: Full-time, PermanentSalary: R17,000.00 per monthApplication Question(s): Are you a SA citizen with a valid SA ID? Do you have a CLEAR criminal record? Do you stay in Cape Town to interview in person?Education:...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Marriott International Full time

    JOB SUMMARY Areas of responsibility include Restaurants/Bars, Louis B Express and Room Service. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction....

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa C & G (Hospitality) Recruitment Full time

    Upmarket Waterfront restaurant is requiring an assistant restaurant / FOH Manager Previous hotel F&B and upmarket restaurant experience is essential. SNR FOH manager 2 IC to our GM at tashas V&A Waterfront over 5 other FOH managers and there are 4 kitchen managers. He must be proficient in food cost and bar stock and have a good understanding of labour law....

  • Senior Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Slick Restaurant Group Full time

    The Slick Restaurant Group requires the services of a senior manager to be based at one of the group's very busy stores. Being slick and attention to detail, coupled with honesty and integrity are our core values.If you are hard-working with contactable references and want to join a proactive group that is re-establishing itself as "the best of the best in...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Perfect Placements Full time

    A reputable boutique hotel based in sea point, is looking for a pro-active, energetic, well spoken, presentable and confident Assistant Restaurant Manager to supervise the floor and ensure best service of their roof top bar/restaurant in place of the Manager.Responsibilities and Duties: Order Stock. Do stock count. Staff management and staff training....

  • Restaurant Assistant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Smart Foods Holdings Full time

    We require a fun, friendly but responsible manager to help take charge of our branch in Cape Town. Customer service is key and this hire will be responsible for managing the restaurant and keeping our entire offering to our high standards. Daily tasks included;- set up- must have GAAP Point of Sale experience- cash-up- stock take- customer service control-...

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa The Perfect Placements Full time

    Our client, a reputable hotel based in sea point, is looking for a pro-active, energetic, well spoken, presentable and confident Assistant Restaurant Manager to supervise the floor and ensure best service of their roof top bar/restaurant in place of the Manager.Responsibilities and Duties: Order Stock. Do stock count. Staff management and staff training....

  • Assistant Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Tina Lottering ta Tina Lottering Recruitment Solutions Full time

    2 years experience managing a luxury restaurant with Luxury Restaurant Management experience reporting to the General Manager of the propertyMatricOwn carWilling to work shifts, weekend, public holidays, 6 days per weekManage Staff and StockReport to Operations ManagerMust reside in Cape Town to be considered for this positionMust be presentable, computer...

  • Restaurant Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa HotelJobs Full time

    **Hospitality and Outdoor New Vacancy ** Restaurant ManagerCape Town Convention CentreThe Restaurant Manager will be responsible for managing inventory, managing employees, overseeing operations, handling customer complaints, and generating restaurant and kitchen financial reports within the restaurant.Requirements of Position Grade 1 Hospitality management...