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Pps Foundation Administrator

4 months ago

Johannesburg, Gauteng, South Africa PPS Recruitment Full time

Job Advert Summary:


This role is responsible to provide support to the PPS Foundation team on day-to-day deliverables and assist with variety of administrative duties, planning tasks and maintain stakeholder relationships.


Minimum Requirements:

Education:

  • Matric
  • Relevant tertiary qualification/BDegree

Experience:

  • 6 months to 12 months experience in administration.

Knowledge and Skills:

  • Basic Accounting
  • Attention to detail and high level of accuracy.
  • Analytical and problemsolving ability.
  • Ability to work independently.
  • Excellent verbal and written communication skills.
  • Proactive and able to use initiative.
  • Able to work in a team environment.
  • Deadline orientation.


 MS Office
  • Outlook, Excel and Word

Duties and Responsibilities:

Key Responsibilities:

  • Provide administrative support on the PPS Foundation, Bursary, University Support and Work readiness programmes.
  • Provide client services to all stakeholders.
  • Handle all client queries and/or complaints (telephonic /written /social media) and resolve issues to completion in a timely manner.
Working across organizational boundaries to obtain outstanding information and clarify instructions received to improve stakeholder experience.

  • Evaluate problems regarding service issues and inquiries to determine their importance and urgency.
  • Performing investigations where necessary to facilitate problem resolution timeously.
  • Responsible for ensuring service excellence to all stakeholders remains within best business practices and standards.
  • Responsible for managing reputational risk ensuring compliance with regulatory requirements, procedures, service standards, and complaints.
  • Remain updated and informed on legislative and industry changes.
  • Responding to all inquiries in a professional and timely manner.
  • Assist Management and Support Team.
  • Maintain Product Expertise.