IT Infrastructure Manager

2 weeks ago

Durban, KwaZulu-Natal, South Africa Access World Full time

Reports to:
Head of IT Solutions

Access World is a global commodity warehousing and logistics business.

We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products.

In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals.

In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products.

Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas. Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

Purposes of the position:

An exciting opportunity exists at Access World Global for an eager IT Infrastructure Manager.

The IT Infrastructure Manager role sits within the Systems Administration and Infrastructure Team.

The IT Infrastructure Manager is responsible for resolving escalated service issues, coaching system administrators and engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of Access World Global.

This role is a key position within the IT Solutions group and will be called upon to resolve the highest-level technical issues.

Ensuring the highest levels of systems, infrastructure availability and SLAs.


This individual will be an integral part of the Information Technology organization reporting to the Head of IT Solutions to help improve and communicate the delivery of infrastructure solutions to the business.


Oversees a large, complex organization with multiple functional disciplines/occupations or manages a program, regardless of size, that has critical impact upon the business.

Significant responsibility for formulating and administering policies and programs manages significant human, financial and physical resources, and functions with high autonomy.

Frequently influences business decisions made by senior leadership.

Oversees the accountability and stewardship of Access World resources and the development of systems and procedures to protect organizational assets.

Negotiates and influences others to understand and accept new concepts, practices, and approaches.

Key Requirements/ Responsibilities:

  • Participating, providing, and assisting in the design, UAT and implementation of solutions
  • Hardware and software scoping and planning for business requirements
  • Capacity planning of resources for physical and virtual environments
  • Collaborate with crossfunctional teams for project & service delivery, such as global service desk, technical teams and thirdparty solution providers
  • Engage in new and existing business project planning sessions to provide input and align to industry best standards
  • Ensure systems remain stable and requirements are continuously met
  • Ensure business SLAs, deliverables and projects are met timeously
  • Coordinate software & systems solutions testing and rollouts
  • Remain proactive and responsive to prospective clients and stakeholders
  • Retain and develop strong relationships with business stake holders, delivering strategic insight and advice and industry intelligence, to help them achieve their objectives
  • Provide information and evidence for technical audits and advise on solutions for improvement
  • Determine efficient communication procedures for service delivery teams to relay back to clients for impact of systems
  • Provide daily direction and communication to team on performance through regular team connects
  • Grow, mentor, and upskill the team on technical and management skills
  • Coach direct reports on workforce issues
  • Enables and empowers the team to implement/execute a strategic vision or change for the better. Leads with passion and energy
  • Effectively maintain awareness of the business strategy and company profitability, including all budgetary controls focused on the impact that the specialist support team has on delivery of service ensuring the business achieves the revenue targets
  • Ensure departmental expenditure is within budget
  • Ensure software, infrastructure and all licensing expenditure is accounted for along in coordinance with the correct processes and relevant approvals
  • Drive cost management and savings initiatives to reduce overall operating expenses and improve profitability
  • Identify continuous improvement opportunities, and drive solutions to enhance processes around authentication, security and protection of data
  • Ensuring the best practices and policies are set in place and continuously reviewed for PCI compliance and ensure company's attestation
  • Continuously provide enhanced and improved solutions/ strategies to business without disruption to systems & services
  • Maintain i

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