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Assistant Store Manager

4 months ago

acornhoek Mpumalanga, South Africa West Coast Personnel Full time

The Assistant Store Manager oversees the smooth operation of the store's service departments, including Butchery, Bakery, Hot Foods, and Produce, ensuring high standards and attention to detail. The ideal candidate should bring a solid background in these areas.

Requirements:

  • 5-10 years of experience in the FMCG industry, focusing on Butchery, Bakery, Hot Foods, and Produce.
  • Demonstrated leadership and management skills.
  • Strong communication and interpersonal abilities.
  • Attention to detail and adherence to high standards.
  • Ability to thrive under pressure and multitask effectively.
  • Passion for delivering top-notch customer service and quality.
  • Availability to work on Weekends and handle extended hours.

Key Responsibilities:

Operational Management:

  • Oversee daily operations of Butchery, Bakery, Hot Foods, and Produce departments.
  • Ensure compliance with health and safety regulations and store policies.
  • Maintain top-notch product quality, presentation, and service levels.
  • Implement and monitor effective store policies and procedures.
  • Develop Production Schedules based on business requirements.

Staff Management:

  • Supervise, train, and motivate department staff for top-notch customer service.
  • Optimize staff scheduling for coverage and productivity.
  • Conduct performance evaluations and offer constructive feedback.
  • Address staff challenges and drive departmental performance improvements.

Customer Service:

  • Ensure superb customer satisfaction through exceptional service.
  • Handle customer issues to elevate their overall experience.
  • Engage with customers to grasp their needs and preferences.

Inventory and Stock Management:

  • Monitor inventory levels and procure supplies to avoid shortages.
  • Maintain accurate stock records and optimize stock rotation.
  • Conduct regular stock audits and checks.

Financial Management:

  • Support in managing department budgets and controlling costs.
  • Track sales performance and devise strategies to meet targets.
  • Analyze financial reports for enhancement opportunities.

Marketing and Merchandising:

  • Devise and implement promotions to boost sales.
  • Ensure effective product merchandising for customer attraction.
  • Monitor competitors' actions and adjust plans accordingly.

Standards and Compliance:

  • Ensure adherence to company policies, procedures, and standards.
  • Maintain a safe, organized work environment.
  • Conduct routine inspections for quality control and compliance.

Work Environment:

  • This role involves extended standing and handling heavy items.
  • The work atmosphere is dynamic, requiring adaptability and quick decision-making.