Broker Claims Agent

1 week ago


Johannesburg, Gauteng, South Africa Nedbank Full time

Requisition Details & Talent Acquisition Contact

  • REQ: Talent Acquisition Consultant:
Lerato Sithole- Location: 135 Rivonia Road, Sandton, Nedbank Head Office- Cluster: Nedbank Wealth Insurance-
Closing Date: 18 June 2024
Job Family

  • Sales And Services

Career Stream

  • Sales

Leadership Pipeline

  • Manage Self: Professional

FAIS Affected

  • FAIS Affected
  • Yes
    Job Purpose
  • By supporting the Risk Advisor within Nedbank Insurance brokerage, we drive the Nedbank Insurance brand and service strategy in achieving targets. Maximize operational efficiency, identify, and address client needs. Maintain and build relationships with all stakeholders.

Responsibilities:

  • Service and manage claims on a portfolio of clients.
  • Responsibilities include registration of claims on internal system and with various Insurers; enforce claims handling process aligned to event requirements; keeping the client in the loop at all stages; negotiation of claims settlement; review of repudiations aligned to policy conditions; regular follow up towards finalisation of claim and closure of claim on internal system.
  • Reporting on outstanding claims exceeding 90 days; High value claims; multiclaimants identified.
  • Claims handling done in a manner to retain clients; Addressing areas of risk identified and report on policy amendment requirements post claim finalisation.
  • Keeping the Risk Advisor in the loop of claims status and possible problem areas regarding claim and/or policy.
  • Maintain internal and external relationships, this includes Nedbank stakeholders and clients.
  • Adherence to service standards and Service Level Agreement (SLA).
  • Identify and recommend ways to improve business processes and systems to operate more effectively and adding value to clients and business.
  • Support the achievement of the business vision, strategy, and values.
  • Achieving development goals.
  • FAIS requirements being achieved and fully complied with.
  • Comply with Risk standards, policies and procedures as required by Compliance.
  • Share knowledge and industry trends with team and stakeholders during formal and informal interactions.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.

Minimum Experience Level

  • 35 years working experience in the shortterm insurance industry (Personal & Commercial lines)

Essential Qualifications

  • Matric/ National Senior Certificate
  • Qualification as per FSCA list: Cat 1.2 and 1.6 (Shortterm Insurance Personal & Commercial lines)
  • First Regulatory Examination: Representatives (RE 5)

Preferred Qualification

  • NQF 5 Higher certificate in Shortterm Insurance

Technical / Professional Knowledge

  • Communication Strategies
  • Data analysis
  • Governance, Risk and Controls
  • Nedbank policies and procedures
  • Principles of financial management
  • Principles of project management
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Cluster Specific Operational Knowledge
  • Credit and risk Knowledge


Behavioural Competencies
  • Building Partnerships
  • Earning Trust
  • Energy
  • Facilitating Change
  • Innovation
  • Work Standards
  • Planning and Organizing
  • Customer Focus

Disclaimer
- **_Please contact the Nedbank Recruiting Team at _
  • Claims Controller

    1 week ago


    Johannesburg, Gauteng, South Africa Sasria Full time

    Closing Date 2024/05/2 Reference Number SAS Job Title Claims Controller C Job Type Permanent Division Insurance Operations Department Claims EE Occupational Levels Level 4 & 5: Skilled, Technical and Academically Qualified Location Town / City Johannesburg Location Province Gauteng Location Country South Africa Job Advert Summary To ensure compliance with...

  • Claims Broker I

    1 week ago


    Johannesburg, Gauteng, South Africa FirstRand Full time

    About us, purpose, experience and qualificationsabout us:- make a promise- be deeply invested- value our differences- build trust, not territory- have courage- always do the right thingpurpose: Handle all aspects of Insurance claims for clients including relevant documentation, liaising with insurance company and advising clientsexperience and...

  • Claims Negotiator

    1 week ago


    Johannesburg, Gauteng, South Africa Belmar Personnel Full time

    RandburgPurpose of the JobTo process and negotiate claims in the Claims department.Job responsibilities (include but not limited to)Maintain Best Practices at all times.Identify problems/contentious/large claims and report to Claims ManagerIdentify potential E&O exposure and notification to Claims ManagerAbility to negotiate with 3rf PARTIES, Suppliers,...


  • Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Matric Certificate and Regulatory ExamsFurther Education and Training Certificate in Short-Term Insurance NQF 4, and/ or a Higher Certificate in Short term Insurance - NQF 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper requirements with track-record of working...


  • Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Matric Certificate and Regulatory ExamsFurther Education and Training Certificate in Short-Term Insurance NQF 4, and / or a Higher Certificate in Short term Insurance - NQF 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper requirements with track-record of working...


  • Johannesburg, Gauteng, South Africa Ultra Personnel Full time

    Matric (Grade 12) is essentialFETC (Further Education & Training Certificate) in Short Term Insurance NQF credits)Higher Certificate in Short Term Insurance : NQF 5 or higher is highly advantageousSuccessfully passed RE 5Class of Business certification (Personal Lines & Commercial Lines) Highly advantageousMust be compliant with FAIS Fit and Proper...


  • Johannesburg, Gauteng, South Africa Palesa Mbali Group Full time

    Position:Agent: Broker SupportPosition Purpose:To assist the Key Account Officers with the general administration, queries, presentations, stand in for KAO at the pay points etc.Experience:2 years experience in the medical aid industryQualifications:MatricGeneric Objectives:Specific deliverables:Operating Model: Ensure that payments were processed at correct...

  • Commercial Claims

    1 week ago


    Johannesburg, Gauteng, South Africa CFS Recruitment (Pty) Ltd Full time

    My Short Term Insurance Broker Client based in Bedfordview is looking for a Claims Consultant with experience in Commercial and Personal Lines ClaimsMinimum Requirements:MatricRE 5FETC in Short Term InsuranceClass of Business in Personal & Commercial LinesMust reside in East Rand. 5+ years Experience in Claim in a Brokerage.

  • Claims Consultant

    1 week ago


    Johannesburg, Gauteng, South Africa Hollard Recruitment Full time

    Job Advert Summary:Helloan exciting new opportunity has just become available in our Insure, Broker Distribution. We arelooking to recruit a Claims Consultant in the Trucking Division, JHBRole ObjectivesProcess all claims assigned, within the set standards required by the company thus contributing to theproductivity of the divisionKey...


  • Johannesburg, Gauteng, South Africa Sanlam Limited Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Location: Johannesburg, Gauteng, South Africa Santam's Motor Claims has a position available for a Claims Service Consultant that will be based in Parktown, Hill on Empire.JOB DESCRIPTIONThe purpose of this position is to process and register all the...


  • Johannesburg, Gauteng, South Africa Santam Full time

    What will you do?The main purpose of the job is to administer all claim assessments, assessor appointments, corresponding with brokers and service providers and attending to claim documentation. It further involves building relationships with brokers by responding to queries and other outstanding matters and saving of claim correspondence.Accurate...


  • Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Non-Motor Claims department has positions available for a Claims Service Consultant: Desktop based in Auckland Park. WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with client,...


  • Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Claims department has a position available for a Claims Relationship Consultant who will be based in Auckland Park. The Claims Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santam's claims services channels. The incumbent...


  • Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Claims department has a position available for a Claims Relationship Consultant who will be based in Auckland Park. The Claims Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santam's claims services channels.The incumbent...


  • Johannesburg, Gauteng, South Africa Santam Full time

    OPPORTUNITYSantam's Tailored Claims Solutions department has positions available for a Claims Service Consultant: Desktop based in Constantia WHAT WILL YOU DOThe purpose of this position is to determine the quantum and merit of segmented non motor claims by performing investigations, verifying the description of the event with the loss, negotiation (with...


  • Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam's Claim department has a position available for an Administrative Clerk based at Parktown,Johannesburg.JOB DESCRIPTION The Admin clerk is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as...


  • Johannesburg, Gauteng, South Africa Mirror Images Full time

    Gauteng, JHB - Western Suburbs R Monthly Cost To Company (Plus Provident fund and Life Group cover. )An Insurance company based in Rivonia/Sandton is currently seeking a Commercial Claims Technician (Motor and Non motor) to ensure the accurate capturing, processing and finalisation of all Commercial ClaimsRECOMMENDED QUALIFICATIONS:Matric, FAIS compliant...


  • Johannesburg, Gauteng, South Africa AIG Full time

    Who we are.American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...


  • Johannesburg, Gauteng, South Africa Quantum Recruitment Pty Ltd Full time

    The client business product offering has grown significantly over the years which have led to the development of the face to face distribution channel. The incumbent of this newly created position will be responsible for growing and developing the business portfolio.The key outputs for this role are as follows:New Business salesClient service and...


  • Johannesburg, Gauteng, South Africa Sanlam Full time

    CAREER OPPORTUNITY Santam's Claim department has a position available for an Administrative Clerk based in Hill on Empire, Johannesburg.JOB DESCRIPTION The Admin clerk is responsible for the registration of new claims. This position entails ensuring accurate registration of claims within the agreed service level agreement and general administrative duties as...