Project Manager

2 weeks ago


Centurion, Gauteng, South Africa Ntiyiso Consulting Group Full time

Description


You will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed business strategies for multiple teams, motivating and developing the teams, and taking responsibility for maximizing productivity and net recoveries.

You will also be responsible for the team's operational and financial success with the management team.

Minimum Qualification

  • 35 years' management experience in collections management or management in the municipality sector.
  • 510 years' experience in the collections industry, various books.

Essential Experience

  • Collections
  • Debt Collection
  • Leadership
  • Legal

Knowledge

  • In depth knowledge of Municipal pains regarding revenue collection
  • In depth knowledge of processes and procedures on meter reading and billing in Municipalities
  • In depth knowledge of processes and procedures on credit control in municipalities
  • Municipal finance
  • Project Management

Skills & Abilities

  • Manage and Lead teams.
  • Client and stakeholder engagement
  • Data analysis and diagnostics
  • Couching of and guidance on Junior teams

Professional Ethics

  • Honesty and trustworthy

Other Requirements

  • Fundamental understanding of legal ownership structures
  • Advanced knowledge in debtor research and profiling
  • A good understanding of the legal collections process.

KEY RESPONSIBILITIES

Leadership

  • Required, must have managed a team of more than 20+ agents and Team Leaders.

Operational Planning and Management

  • Manage, expand, and develop multiple team managers and senior specialist consultants.
  • Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within the operating budget.
  • Execute and take ownership of collections strategies and book management.
  • Daily analysis, identification, and execution of relevant campaigns to maximise collections as needed.
  • Design and execute operational tactics.
  • Ensure that resources are adequately trained, developed, and supported.
  • Active management of team managers to ensure consistence agent performance management compliance.
  • Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources.
  • Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget.
  • Ensure Call Centre productivity is optimized through handson management of the team and introduction of best practices.
  • Administrative processes are implemented to enable the smooth running of the department.
  • Strategic and best practice thought leadership within the Collection Call Centre to enhance operational competencies.
  • Compile and produce relevant reporting and analysis to maximize results.
  • Ensure staff are led and managed optimally and Performance Management is applied consistently.

Human Resources Planning and Management

  • To manage own personal development
  • Implement JRA performance management requirements, ensuring continuous performance feedback to and development of employees/contractors in the reporting line.
  • Implementation of individual skills development plans for employees/contractors in the reporting line.

Financial Planning, Management and Reporting

  • Able to manage project cost

Risk Management

  • Able to identify risk and escalate on time

Performance Management

  • Coaching of junior team member
Application Deadline: 2024/05/25

Expected Start Date: 2024/07/01
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