Credit Controller

2 weeks ago

Cape Town, Western Cape, South Africa Tower Group Full time

Job Title:

Credit Controller (EAST LONDON)
***Reports to: Regional Credit Supervisor

Paterson Grade:
C2

Purpose of the Job


The Regional Credit control position is accountable for the debt collection activities in such a manner that it maximises collections and minimises bad debts.


KEY RESPONSIBILITIES

Policies and Procedures

  • Ensure adherence to collection policies and procedures.

Collections and Targets

  • Monitor and manage a debtor's portfolio of no more than 480 accounts.
  • Achieve and maintain collections and targets set per company protocol.
  • Actively collect payment according to payment terms
  • Performs reconciliations of allocated accounts daily.

Overdue Accounts

  • Attend weekly meetings with the credit supervisor to review all defaulting accounts.
  • Ensure the correct escalation process is followed for the Reminder Letters.
  • Feedback on the top 20 overdue accounts must be prepared and discussed weekly.

Hand Overs and Bad Debts

  • Follow the correct protocol before blacklisting a client, and then proceed to blacklist clients.
  • Inform the credit supervisor of any liquidations, absconded clients and business rescue's immediately.

Credit Notes, Invoices and Adjustments

  • Check that all credit notes and adjustments are raised correctly.
  • Investigate all reasons for credit notes to ensure that they are valid.
  • Submit all credit notes requisitions to the regional credit supervisor.
  • Raise all rate queries and stop billing on closures with the billing department.

Month-end Activities

  • Ensure that all reallocations of unallocated deposits are completed.
  • Ensure that all journals' requisitions are raised by 12h00 on the 4th working day of the new month.

Cash / Suspense Accounts

  • Ensure the bank statements deposits are captured and allocated daily.
  • Ensure that all suspense accounts are reconciled and cleared monthly.
  • Obtain all remittance advices for all deposits received on allotted debtor's accounts.

Financial & Reporting

  • Prepare commentary on top twenty clients each month for the region

Auditors

  • Assist auditors as and when required.

Meetings

  • Regular one on one book reviews with the credit supervisor
  • Attend monthly and weekly meetings where required.
  • Regularly attend customer meetings.

Customer Care & Queries

  • Promote a high level of focus on customer care with relevance to all customer complaints and queries.
  • Maintains accurate and complete client information on the system
  • Ensure that such queries and complaints are dealt with efficiently, accurately, and promptly.
  • Ensure a 48hour turnaroundtime on all customer queries.

Inter-departmental Relations

  • Ensure that interdepartmental relationships between Accounts Receivable and other areas are maintained at high levels.
  • Ensure a balance is maintained between sales and credit objectives.

Projects

  • To get involved in any additional projects as and when required.

SUPERVISORY RESPONSIBILITIES
None

***
QUALIFICATIONS and EXPERIENCE:_To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required._
- _

  • Degree or Diploma within the accounting field
  • Minimum 3 years' experience in a financial environment
  • Capacity to deliver under pressure
  • Good people skills
  • Ability to prioritize and meet deadlines and targets
  • Excellent communication skills, both verbal and written

ATTRIBUTES:

  • Attention to detail and ability to work accurately and deliver quality outputs.
  • Good problemsolving
  • Ability to work under pressure and meet tight deadlines.
  • Strong interpersonal, communication, influencing and relationshipbuilding skills.
  • Willingness to work overtime when needed.

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