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Receptionist
2 weeks ago
Guest Services:
Greet passengers as they embark, providing a warm and welcoming atmosphere. Assist guests with check-in and check-out processes, answer questions about onboard activities, entertainment options, and shore excursions. Handle any guest issues or complaints in a professional and timely manner, escalating to higher authorities if necessary.
Reservations and Bookings:
Assist guests with making reservations for dining, spa services, and other onboard activities. Coordinate bookings for special events and ensure proper arrangements are made to accommodate guest requests.
Administrative Tasks:
Perform administrative duties such as managing paperwork, maintaining guest records, handling cash transactions, and processing various forms and documents.
Safety Procedures:
Familiarize guests with the ship's safety protocols during the embarkation process and be prepared to provide information and guidance in case of emergencies.
Language Skills:
Depending on the cruise ship's itinerary and clientele, multilingual receptionists may be required to assist guests who speak different languages.
Team Collaboration:
Collaborate with other ship departments, such as housekeeping, dining, entertainment, and shore excursions, to ensure seamless guest experiences and address any issues that may arise during their stay.
Knowledge of Ship Facilities:
Stay up-to-date with onboard amenities, schedules, and events to provide accurate information to guests.
Qualifications and Skills:
- High school diploma or equivalent (additional certifications in hospitality or customer service are a plus).
- Previous experience in customer service, front desk, or hospitalityrelated roles is desirable.
- Excellent communication and interpersonal skills, with the ability to remain calm and composed under pressure.
- Strong organizational skills and attention to detail.
- Proficiency in using computer systems and software for reservations and guest management.
- Ability to work flexible hours, including weekends and holidays, as cruise ships operate 24/7.
Salary:
R45, R50,000.00 per month
Experience:
- 4* or 5* Hotel: 1 year (required)
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