Spec: Service Delivery
2 weeks ago
Service Integration Management Reports To Senior Manager:
Service Delivery Management Grade S5
Core Description
Responsible for co-coordinating the delivery of services into key clients. Ensure long-term healthy client relationships, acting as the bridge between the client and our operational delivery teams. Ensure the highest level of operational service delivery. Key Deliverables / Primary Functions
Monitors and reports on service levels
Owns the "front office" - all of the customer/user experience: Service Desk, Service Level Management, Customer Relationship, Availability
Ensure that existing services stay up and running
Once a call is logged by CFC, the SDM need to track this until resolved with the service providers of which Openserve is by far the biggest.
5 years' relevant experience
OR if Grade 12; 7 years relevant experience
Certifications None Professional Memberships in Relevant Industry Level of Engagement & Span of Control
Span of Control 0 - 4 Special Requirements / Employment Condition Required to travel locally and/or internationally Workplace / Physical Requirements Full-time Office Based position.
Hybrid Remote Worker Billable-
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