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Ict Administrator

4 months ago

Milnerton, Western Cape, South Africa Lesedi Full time

PURPOSE OF ROLE
To provide 2nd Level Support for Cloud, Desktop, Server, and Networks for Lesedi IT Systems (Not limited)

KEY PERFORMANCE AREAS (All sites)

  • Attend Servicedesk calls and close in SLA timeframe.
  • Manage, maintain, and support the VoIP system
  • Manage and maintain All printers/Plotters companywide and provide necessary reports.
  • SDWan support and maintenance (FortiGate, Sonicwall. Etc)
  • Manage Wi-Fi AP and controller companywide
  • Cloud support to endusers (i.e. Office 365)
  • Setup and Maintenance of procedures, guides, and SOPs as required.
  • Providing enduser training and induction.
  • Assist with Laptop/Desktop (Specification, Procure, Distribute, Support)
  • Manage support for Network cabling and network switches companywide.
  • Overseer NOC dashboard monitoring and call logging
  • Overseer UPS functionality across all serverroom sites
  • Initiate and liaise with 3rd party vendors for hardware and software support.
  • Manage/Communicate Offsite Datacenter support when required.
  • Assist with Server related setup/management/maintenance.
  • Assist the ICT Manager with Site initiation and planning.
  • Assist with DR testing when required.
  • At minimum
  • Monthly reporting and feedback
  • Ensure ICT Training is kept current to ensure optimised support to business.
  • Comply with IT support scheduled timeframes (when required)

QUALIFICATION AND EXPERIENCE

  • IT Degree or 3year IT Diploma
  • CompTIA A+, Network+, Server +
  • ITIL
  • CCNA or 3 years Cisco level switch management experience
  • Equivalent MCSA or E (Advantage)
- >=3 years working experience.

Experience:

  • Intermediate Level Servicedesk/Helpdesk and Application Support
  • Intermediate Level VoIP, Printer, Network, Server Support
  • Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
  • Adobe Acrobat
  • Multifunctional Printer support and vendor management
  • VoIP support
  • VMWare/Nutanix (Advantage)
  • Cloud services (Advantage)
  • Office 365 Administration (MSTeams, SharePoint, OneDrive, Exchange)

COMPETENCIES

Technical:

- intermediate Laptop/Desktop Support

  • Intermediate Printer Support
  • Intermediate Network Support
  • Intermediate Server Support
  • Intermediate VoIP Support
  • Intermediate ERP Support
  • Intermediate Application Support
  • Intermediate Mobility Support