Bibc Designated Agent
2 weeks ago
To implement the end-to-end client service, monitoring and enforcement process for a specific allocated area, therefor contributing to fairness (for both the employer and employee) in the building industry through adherence to the collective agreement.
DURATION- Permanent (after a successful 6-month probation period)
BASIC SALARY BAND- Package offered will be based on TCOE, and factors such as experience will be taken into consideration.
Reference:
DASEPT2023.
Please ensure you provide an updated CV and certified qualifications. Applications will not be considered if these documents are not submitted.
MINIMUM REQUIREMENTS - Matric / Grade 1- Relevant degree or post graduate diploma
- An unendorsed driver's license with own motor vehicle, that can be used for work purposes (business travelling costs reimbursed).
- Proficient in at least two languages that is spoken in Cape Town.
- Conflict management skills
- Ability to work without supervision
- At least two contactable references
- Basic computer skills
- Minimum of 3 years' Work experience in a related working environment
- All applicants must be willing to undergo a medical examination. Due to the requirements of the Occupational Health and Safety Act, certain medical requirements are compulsory when working on a building site
TO YOUR ADVANTAGE WILL BE:
- Experience as a designated agent at a Bargaining Council.
- HR/ER experience advantageous
KPA
- Conduct site visits and site inspections where required - Number of active employers visited in demarcated area as agreed as appropriate
- Special requests for site visits are conducted timeously (response time)
- Site inspections are conducted according to the prescribed standards
- Employees who are not registered with the BIBC are captured on the system
- Where there is followup required from a site inspection that the followup is done timeously
Workflow compliance
- Thorough recording of the site inspection via required workflow
- Completeness and accuracy of captured data
- Noncompliance is given the appropriate and timeous attention (take action or escalate)
- Compliance to risk requirements (comply to site protocols to ensure personal safety)
- Perform general compliance audits (prompted through various mechanisms (e.g., site visits, tip-off's, internal department referrals, requests from sites, company visits) - Quality - accuracy and completeness of variances identified
- Adherence to time frames
- CASE MANAGEMENT.
- Perform case investigations
- Prepare assessments (related to claims) for industry employees or arbitration lawyers
- Issue compliance orders / issue subpoena's
- Facilitate mediations / conciliations related to noncompliance to the industry agreement between industry employees and industry employers
- Facilitate arbitrations related to noncompliance to the industry agreement between BIBC and industry employers
- Facilitate industry employer and industry employee registrations
- Quality and accuracy of preparation
- Completeness covered all areas and provide all documents
- Number of cases settled / time to settle cases
- Client satisfaction (number of complaints / complements)
Workflow complianceas per collective agreement
- Adherence to prescribed time frames
- Continuous stakeholder management and progress feedback
- Arbitration process adhered to in full
- All stakeholders are treated with the necessary respect
- Timeously
- Accurately
- Escalated where appropriate
- Education and training for industry employers and employees on the basic conditions of employment and benefits agreed through the collective agreement
- Appropriate matter of approach (how the message is communicated)
- Clients understand the benefits / conditions (transfer / level of buyin) as a result of education and training
- Accurate information is provided
- Time spent on education / training
- Stakeholder perception of BIBC is improved and/or positive (audits) client satisfaction
- Planning and monitoring and following-up on own work - Time is managed effectively
- Daily, weekly and monthly schedules and priorities are available and agreed with Senior Designated Agent
- Timeous followups
- Identify potential red flags and risks
- Consistently review own progress, quality of own work and compliance, take corrective actions and give quality feedback timeously
- Identify and resolve work obstacles and issues effectively and quickly
- Effectively use workflow and systems
- Comprehensive monitoring all relevant indicators and workflows monitored
- Variances identified timeously and acted upon
- Documenting and reporting - Capture, update and maintain
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