Technician: IT

We are committed to creating a vibrant working environment where all employees are passionate and excited about their contribution.

Our on-going aim is to be recognised as a leading FMCG employer and to create a working environment where people feel free to share ideas and goals.

A career opportunity has arisen in the
IT Department - Premier Corporate - Midrand. This position is responsible for providing Firewall support and IT Technical Support to our end-users.

Qualification Requirements:

• Fortinet NSE
• Matric / Grade 1
• MCITP or equivalent

Experience Requirements:

• FMCG environment experience 2 Years
• Configuring and managing Fortinet firewalls 3 Years
• Experience in customer service required 2 Years
• Experience using Microsoft Business Solutions 5 Years

Key Outputs:

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Firewall Support:Configuring, monitoring, analysing, and resolving issues on Fortinet firewalls.
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Call Centre Liaison:Handling calls logged at the call centre for that region. Ownership of the call from logging to closure.
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Initial Printer Support:Ensuring that printer issues are not desktop related before escalation.
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Site Server Control and Support:Management and backup of the servers on site. Initial trouble shooting before escalation.
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Procurement & Supplier liaison:Ordering and configuration of machines through Premier Foods' central procurement manager.
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Asset Inventory Management: Management of assets including tracking, disposure, control, and Fixed Assets register updates

:

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Biometrics support: Initial support of the biometrics systems before escalation.
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Network Management:Ensuring proper business usage of the network. Logging calls with the cabling supplier for installation as well as break and fix management of network points.
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WAN Management: Ensuring proper business usage of the WAN. Ensure calls are logged with the network provider for all line issues.
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PABX and TMS Management:Initial support of the onsite PABX and telephone management system before escalation to the PABX provider.
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Active Directory and Exchange control:Managing and creating user accounts and hierarchies in active directory and exchange.
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Monitoring and Measurement reporting: Reporting to the IT manager and Infrastructure manager relevant statistics to ensure proper site IT operation within guidelines.

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