Restaurant General Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Ziyana Business Consulting Full time
A reputable client in the retail industry is looking for a Restaurant General Manager in Johannesburg.

KNOWLEDGE AND SKILL REQUIRED:

  • Previous experience of managing a diverse workforce.
  • Commercial Awareness.
  • Understanding of P&L.
  • Demonstrates strong Sales Focus.
  • Effective Coaching.
  • Basic HR/IR knowledge (disciplinary/grievance process).
  • Customer Mania.
  • Strong Communication skills, at all levels.
  • Presentation Skills.
  • A track record of developing people.

RESPONSIBILITIES:

PEOPLE


Ensure that all employees understand the relevance of the HWWT2 principles to their roles and live and breathe the principles on every shift.


Ensure that the restaurant are effectively and optimum staffed at all times by utilizing the organisation Bench Planning process and leveraging people promise prove points.

Upload new Team Members onto Learning Platform, ensure continue registration & assign courses.

Manage and oversee all new employees' development through their Induction and in store Training Continuum. Against training plan/schedule.

Maintain up to date employee files and training records for all employees.

Conduct and complete strong Performance Appraisals and IDP's with all managers and employees in line with the company guidelines and timescales, in order to drive a high performance culture in store

Develop all team members and managers pro-actively to ensure that a strong 'talent pipeline' is in place.

Plan and facilitate quarterly customer mania workshops for the restaurant.


Manage all Employee Relations issues, updating Area Coach and HRBP, as appropriate and also conduct disciplinary enquiries as and when needed.

Track team absence, taking action in line with the organisations Code of Conduct where appropriate. Manage team leave in line with the needs of your business.


Adhere to all legal and company Health, Safety and Food Hygiene regulations at all times and take corrective action where necessary.

Ensure that all employees are fully trained on fire procedures, Health & Safety, Food Hygiene and Security/Robbery procedures.


Ensure that Company Security Procedures are followed rigorously in order to ensure the security of people, premises, stock, equipment and monies at all times.


CUSTOMER
Create a customer focused environment which is appealing to the organisations diverse customer base

Complete period ROCC evaluation and implement actions to ensure resolution of issues and to drive consistent improvement. Rigorously follow up on ROCC Action Plans, completing actions in a timely manner.

Manage all customer complaints in line with company policy, escalating issues to Area Coach, where appropriate.

Fully comply and adhere to RGM Success Routines.

Review GES reports regularly.

Develop and communicate a period GES plan, utilizing relevant company tools (MOT observation checklists etc) to ensure the restaurant is consistently achieving the company standard.


Robustly follow up on any issues arising from Health Department audits, plan to ensure corrective action is taken in a timely manner as required.

Ensure that the store consistently provides an excellent customer service by making use of the company tools and reports (e.g. prep for peak, condiment planner etc).

Audit processes, disciplines and success routines around driving customer excellence to ensure compliance.

SALES


Consistently seek to maximize the sales in the restaurant through exceptional operational standards and a 'maniacal' approach to customer service.

Set and communicate Bold Sales Goals to the team, striving to consistently exceed sales targets.

In conjunction with Area Coach, discuss and execute local marketing activities to optimize potential sales growth.


Understand your local competition and increase visibility within the local community to ensure awareness of any common issues, competitor activity or forthcoming events that may impact your business.

Build Know How of surrounding the organisation restaurants, sharing best practice across area and region.

Develop a strong sales culture in your store, setting team members and managers clear sales targets for every shift.

Develop and Manage SMART team member incentives and drive regular recognition in store with regards to sales drive initiatives

Set bold goals with regards to SWS measures and ensure the whole team understand the impact fast service has on your restaurants sales

Regularly audit the execution of your sales drive initiative/SMART plan


Ensure that points of sale are to be up to date at all times and that the team are trained on all new products enabling them to drive sales.


PROFIT
Maximize the profitability of the restaurant by understanding and controlling all restaurant costs (e.g. labour, food). Monitor daily, weekly and periodically to ensure alignment to BSC targets.

Develop a strategy to maximize profitability of your restaurant, regularly reviewing and adapting in line with business needs. Re

  • Restaurant General Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    General Restaurant Manager position available with upmarket Italian Café / Restaurant in Greenside. Looking for candidates with 8+ years Restaurant management experience, of which 5 or more years must be as senior manager or GM. Must have strong operations management skills with the ability to manage a complete Restaurant operation. Applicants must be well...

  • Restaurant General Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    General Restaurant Manager position available with an upmarket Italian Café/Restaurant in Melville.Seeking candidates with 8+ years of Restaurant management experience, including at least 5 years as a senior manager or GM. Must possess strong operations management skills to oversee a complete Restaurant operation. Candidates must be articulate and...

  • Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    We're Hiring: Restaurant Manager at an Established Café/Restaurant in Sandton Minimum of two years' experience in restaurant management required Assist the General Manager in supervising the entire restaurant Proficient in staff management Strong focus on customer relations Expertise in stock control needed Ability to thrive in high-pressure...

  • Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Job Title: Restaurant Manager Company: Trendy Casual Restaurant in Fourways Looking for a Restaurant Manager with strong front and back of house management skills 5+ years of experience in sit-down Restaurant/Bar management preferred Ability to thrive in a fast-paced Restaurant environment and work well in a team Key responsibilities include staff...

  • Fast Food Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in OR Tambo airport is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is...

  • Fast Food Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Fast Food Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Fast Food / Take Away Restaurant in Rosebank is looking for a store Manager. Candidates with 4+ years Restaurant management experience in a fast food / take away Restaurant will be preferred. Must have strong general management skills with the ability to manage a complete Restaurant operation front and back of house. Looking for an individual who is skilled...

  • Restaurant Hostess

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Upmarket Restaurant in the Bedfordview is looking for a Hostess / junior manager. Candidates must have 1+ years relevant hostess / restaurant management experience. Must have effective communication and general management skills. Will be expected to manage bookings, seat customers, and work the Restaurant floor. Candidates must be self-motivated and...

  • Senior Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Senior Management position available with established trendy Restaurant in Rosebank. Applicants must have good front and back of house management skills and must work well in a busy Restaurant environment. Will consider candidates with 6+ Years relevant sit-down Restaurant management experience preferably in a high-end store. Applicants must be able to work...

  • Front of House Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Leading trendy Restaurant in Bedfordview is looking for a front of house Restaurant manager. Must have experience in a busy Restaurant environment with strong knowledge of Restaurant floor management. Candidates with 4+ years management experience in Restaurants will be considered. Must have strong communications skills with the ability to manage a front of...

  • Front of House Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Very busy modern Italian Restaurant in Northriding is looking for a front of house manager. Must have experience in a busy Restaurant environment with extensive knowledge of Restaurant floor management. Candidates with 3+ years management experience in a sit-down Restaurant will be considered. Must have strong communications skills with the ability to manage...

  • Front of House Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Busy Restaurant in Kempton Park is looking for a senior front of house manager. Must have experience in a busy Restaurant environment with extensive knowledge of Restaurant floor management. Candidates with 6+ years management experience in Restaurants will be considered. Must have strong communications skills with the ability to manage a complete front of...

  • Front of House Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Very busy modern Italian Restaurant in Northriding is looking for a front of house manager. Must have experience in a busy Restaurant environment with extensive knowledge of Restaurant floor management. Candidates with 3+ years management experience in a sit-down Restaurant will be considered. Must have strong communications skills with the ability to manage...

  • Front of House Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Established steakhouse Restaurant in Fourways is looking for a front of house manager. Candidates with 3+ years Restaurant management experience will be considered. Experience must be in a full sit-down Restaurant; fast food experience will not be considered. Must have strong communications skills with the ability to manage a front of house Restaurant...

  • Restaurant Operator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Established casual dining Restaurant in Kempton Park is looking for a Restaurant Operator. Looking for an all-round management candidate with 6 or more years' experience in a full-service (not fast food) Restaurant environment. Must be well-spoken, fluent in English with exceptional communications skills. Duties will include detailed stock management,...

  • Front of House Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Restaurant Careers Full time

    Front of House Manager Needed at Established Steakhouse Restaurant in Fourways Minimum 3 years of restaurant management experience Experience in a full sit-down restaurant is required Excellent communication and customer relations skills Knowledge of restaurant opening and closing procedures Responsible for staff and waiter management, stock...

  • Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Galata Bakery and Restaurant Full time

    Experience highly required. Knows how to handle restaurant operations. Good communication skills.Work Remotely NoJob Types: Full-time, Contract, CommissionContract length: 12 monthsSalary: R8, R15,000.00 per monthExperience: Restaurant management: 3 years (preferred)

  • Restaurant General Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Managed People Solutions Full time

    Managed People Solutions is looking to hire an enthusiastic Restaurant General Manager for a very well-known restaurant based in Cape Town.Key ResponsibilitiesAdmin Responsible for all administrative tasks in the restaurant across all departments inclusive of thecapturing of all invoices and loading thereof on G-drive. Subsequent filing of all invoices after...

  • Restaurant General Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa HotelJobs Full time

    Elevate your career in the hospitality industry as an General Manager at our upscale restaurant. We're searching for a seasoned professional with a minimum of 5 years' experience in management. If you're a strategic thinker, excel in team management, and are passionate about delivering exceptional guest experiences, we want you to join our dynamic...

  • front of House" Restaurant Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Eagle's Fare Restaurant Full time

    HOSPITALITYBusy day Restaurant in Ruimsig / Poortview (West Rand of Johannesburg) is looking for an experienced "FRONT OF HOUSE" Restaurant Manager. Must have experience in a busy restaurant environment and able to multi-task with strong knowledge of Restaurant floor management.Overseeing of all staff members in the front -of -house i.e. waiters, barman....