Client Collection Consultant

3 weeks ago


Midrand, Gauteng, South Africa ikeja Full time
Hey We're ikeja, with a lowercase "i", always.

We're a home-grown tech company that builds tools and services enabling affordable internet access to Ekasi (Definition: _Search Results - _
Ekasi is a township; slang meaning =
my community).

In short, we provide the internet and we provide it like never before.

We're changing the game, wait - no one has ever done this - we're
creating the game on how to provide the most affordable unlimited internet and associated services to South Africa.


By serving our customers, we're capturing the opportunity to bridge the digital divide and unlock the potential of deserved communities.

We're looking for people who are not only inspired by this goal but who are passionate about helping us achieve it.


Role | What you will be doing
What is a Front Office Administrator?

This is a critical role within ikeja, as our customers are placed at the heart of everything we do. We pride ourselves on delivering an unparalleled customer experience and we want you to join in on providing this.


As a Customer Engagement Consultant at ikeja, you'll often be the first person that a customer interacts with when they start their customer journey - from sign-ups to managing their overall internet experience.

As such, it will be your responsibility to manage this journey effectively by creating an outstanding customer experience along with all its points.


You'll also need to work smart and fast by being proactive in identifying support issues and, as a result, decreasing inbound traffic.


Key Responsibilities:

Debt Collector duties and responsibilities.

Keep tracking outstanding debts.

Plan a course of action to recover owed money.

Locate and contact debtors.

Negotiate payoff deadlines and payment plans.

Handle customers' questions or complaints.

Identify gaps in the system and recommend solutions.

Build trust with debtors.

Make a minimum of 60 calls per day, connecting with 40-45 of our clients.

Key role requirements:

1-2 years of relevant Industry experience in a customer-facing role. E.g. within an office-type environment, or in rental agencies (e.g. car or real estate), where a high standard of customer interaction is required.
Advanced English language knowledge (verbal & written).
Excellent communication skills (verbal & written).
Outstanding customer orientation and problem-solving skills.
Ability to work independently as well in a team.

Ability to live out the ikeja company values when carrying out your role.

Ability to work outside of normal business hours - if shift work so required.

  • Midrand, Gauteng, South Africa Hahn Collections Full time

    Hahn Collections is looking for a strong and motivated Debt Collection Team Leader to join our team.REQUIREMENTS: Matric Certificate Tertiary qualification or course is advantageous, but not required 5 years of debt collection call center experience, 2 years of management experience in debt collection Strong debt collecting skills with a proven track record...

  • Debt Collection Agent

    3 weeks ago


    Midrand, Gauteng, South Africa Hahn Collections Full time

    To handle inbound and make outbound calls Making promise to pay with clients Converting PTPs into signed Acknowledgment of Debt Capturing all activities on a debt collection management system Skills and abilities Clear voice + communication (Read, Speak, Write) Speed & Accuracy (Data entry) Computer literacy Product Knowledge municipal services; water,...


  • Midrand, Gauteng, South Africa FundaMedical Full time

    JOB DESCRIPTIONAs a Key Account Consultant in the medical-legal environment, you will be responsible for acquiring, managing, developing, and maintaining relationships with key clients within the legal sector who require medical expertise for litigation purposes.Your primary objective will be to provide expert guidance, support, and consultation to legal...


  • Midrand, Gauteng, South Africa Independent HR Consultant Full time

    Training Academy AdministratorMy client in the Medical Legal Administration industry is looking for a Training Academy AdministratorTheir services include expert development, attorney and expert forums, medical legal report checks, and professional typists' up skilling and development.My client is ideally looking for individuals that have the following...


  • Midrand, Gauteng, South Africa Independent HR Consultant Full time

    Training Academy AdministratorMy client in the Medical Legal Administration industry is looking for a Training Academy AdministratorTheir services include expert development, attorney and expert forums, medical legal report checks, and professional typists' up skilling and development.My client is ideally looking for individuals that have the following...


  • Midrand, Gauteng, South Africa Independent HR Consultant Full time

    Designation: Case Management AssistantThis role will be an administrative support role to 2 (two) key departments.Primarily, he/she will assist the Production department to collect evidence required to facilitate Medical-Legal reports.This collateral collection includes but is not limited to: Pre and Post income information, Bank statements, School reports...


  • Midrand, Gauteng, South Africa RJPersonnel Full time

    2yearsSetup at various eventsSetup point of sale in various stores/malls/outletsDo site visitsResponsible for collections and deliveriesManage staffComplete reporting in a timely mannerCorrespondence with clientsWear specific campaign uniformAssist with picking and packingQualifications and Experience:Must be in possession of a valid code 10 licenceMust be...


  • Midrand, Gauteng, South Africa Fidelity Services Group Full time

    Main Job Purpose:To provide efficient and effective Credit management support to the Subscriber Division in FADT, by planning, organising, leading, and controlling activities to ensure collections are maximized and bad debt is kept to the minimum.Minimum Requirements: Matric Certificate minimum plus Degree Equivalent Post Graduate Quantification will be...

  • Actuarial Consultant

    3 weeks ago


    Midrand, Gauteng, South Africa Bridgena Barnard Personnel Group Full time

    Gauteng, Midrand R R 45000 Monthly Basic Salary (Negotiable)Gauteng Hybrid POst for an Actuarial Consultant from the short-term insurance industry needed for a new project within an existing well-known brandGauteng Hybrid POst for an Actuarial Consultant from the short-term insurance industry needed for a new project within an existing well-known...


  • Midrand, Gauteng, South Africa Independent HR Consultant Full time

    Senior Accounts Controller Location: Midrand_Company Overview:Our esteemed client in Midrand, focusing on specialized management of information and knowledge in medical and legal activities, is seeking an experienced Senior Accounts Controller to drive efficiency and accuracy within their financial department.Key Responsibilities:Invoicing Oversight: Ensure...


  • Midrand, Gauteng, South Africa Octogen Pty Ltd Full time

    An opportunity exists for a dynamic and energetic self-starter passionate about sales and creating an exceptional experience for clients.Purpose of role: Coach clients to achieve a healthy financial lifestyle Meet monthly sales targets and drive collections Personal and telephonic interaction with clients (and potential clients) Build and nurture sustainable...


  • Midrand, Gauteng, South Africa Independent HR Consultant Full time

    My client, providing the full and complete range of accounting, taxation, administration services for your business needs is looking for a Junior Accounts Controller to join their fast growing team, on a temporary contract of 6 months.Qualifications:Financial Diploma or DegreeExperience and competencies required: Invoicing Data migration solid knowledge of...

  • Collections Agent

    3 weeks ago


    Midrand, Gauteng, South Africa StaffCentral Consulting Full time

    Job Duties/Responsibilities will include: Process work according to jobs assigned. Receive work via dialler. Ensure adherence to processes. Escalate all unresolved queries to supervisor/manager. All processing to be effective, timeous and accurate. Ensure effective communication to client via feedback. Ensure all queries successfully resolved. Proper...

  • Sales Consultant

    3 weeks ago


    Midrand, Gauteng, South Africa DIAMEL WEALTH SOLUTIONS Full time

    Diamel is seeking highly motivated and skilled individuals to join our team of Sales Consultants and Affiliates in a full-time or part-time capacity. As a part of our leading online digital marketing business, you will have the opportunity to work with independent online business owners, build long-lasting relationships, and be rewarded for your skills and...


  • Midrand, Gauteng, South Africa Full Circle Resourcing Full time

    Our client requires the services of a Software Engineer (Expert) - Midrand/Menlyn/Rosslyn/Home Office Rotation- Amazing brand with cutting edge technology:Excellent teams in Global team collaboration:- High work-life balance with Flexible hours:Agile working environmentPOSITION:Contract until December 2025COMMENCEMENT:As soon as...


  • Midrand, Gauteng, South Africa Edge Executive Search Full time

    Sustainability Consultant Permanent JHB00326 Business Gauteng, Midrand R R Annually Cost To Company (Market related, Negotiable) A dynamic Corporate Consulting firm in Johannesburg are in search of a Sustainability Consultant to assist with their Sustainable/ESG/ Enviromental/Social strategies and initiatives.Requirements: Qualification in...

  • Product Consultant

    3 weeks ago


    Midrand, Gauteng, South Africa Smollan Full time

    We're on the lookout for an experienced a Product Consultant to create and increase brand awareness through maintaining pricing, shelf health, promotions, training of instore sales consultants and strong customer and client relationships in Midrand.As a Product Consultant you will be responsbile for:Ensure product availability Check for and manage damaged...

  • Client Service Agent

    3 weeks ago


    Midrand, Gauteng, South Africa Sanlam Full time

    Who are we? MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with...

  • Client Service Agent

    3 weeks ago


    Midrand, Gauteng, South Africa Sanlam Full time

    Who are we? Minimum Qualification Required Grade 12/Standard 10/NQF RE5 & FAIS qualified Minimum Experience Minimum 3 years Call Centre and administrative experience Minimum 1year BI client services experience (Preferably in the Client Services environment) Competencies Required Excellent knowledge of MiWay Business products and systems Excellent experience...


  • Midrand, Gauteng, South Africa Colour Red Full time

    Providing the customer with information about a company's products or services in order to create interest in the brand Converting difficult leads into customers Cold calling and helping to reduce negative reaction from leads Providing brand recognition by leaving potential clients with an excellent impression of the company through effective customer...