Data Intern
2 weeks ago
Doctors without Borders (MSF) is an international, independent, medical humanitarian organisation committed to two objectives: providing medical assistance to people affected by armed conflict, epidemics, healthcare exclusion, natural and man-made disasters; and speaking out about the plight of the populations assisted.
MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation.Today, MSF is present in more than 70 countries, where thousands of MSF doctors, nurses, logisticians, water and sanitation experts, and other medical and non-medical professionals work together to bring essential health services to people caught in humanitarian crises providing emergency relief.
MSF Southern Africa is located in Johannesburg with an office in Cape Town.MSF SA is governed by the MSF Southern Africa Association, which is made up of more than 300 members from seven countries in the region.
Job Overview
The Data Intern will work closely with the Data and Retentions teams to manage and design workflows pertaining data exchange between salesforce and our outsourced call centre teams.
He/she will assist with developing better ways of tracking and reconciling the data coming back from the call centre by constantly ensuring all the updates are done in a timely manner and communicated with the Data and Retentions Team and working towards having an automated process to perform the above steps.
Data Intern will also be responsible for the overall data cleaning and performing weekly health checks within the salesforce CRM.
Responsibilities:
- Follow a workflow to acquire monthly data linked to campaigns as per the Retentions Manager specifications from Salesforce CRM.
- Prepare the data and send to the Call Centre Teams in a timely manner.
- Receive and Reconcile Data from the Call Centre and make necessary updates as per the reports.
- Send monthly reports for the data and retentions management team, demonstrating updates done on the salesforce and patterns relating to call centre agents in relation to how they work with the data.
- Review the quality of the data and perform quality checks to ensure appropriate data collection processes are followed and adhered to.
- Capture/Update all our old emandate forms into Salesforce.
- Assist the Data Team in data cleansing of historical donor information like mobile phone numbers, Identity numbers and donor addresses.
- Capture data into Salesforce from thirdparty software like SMS platforms.
- Provide data to team members as requested and assist with data analysis and reporting.
- Any other responsibilities that are given by the Data Team or Fundraising team members.
Requirements:
Education
- Degree or diploma in informatics, marketing, or data analytics or similar.
Experience
- Experience working with CRMs like Salesforce.
- Experience in basic data analysis and reporting desirable.
- Experience in process detailing and automations.
Knowledge and skills
- The ability to work with big sets of data.
- Strong knowledge of MS Excel, and PowerBI.
Personal attributes
- A passion for data and datadriven decisionmaking.
- Attention to detail.
- Ability to work under pressure with tight deadlines.
- A desire to work collaboratively on projects and teach others what you know.
- Committed to helping others understand, use and share data.
Remuneration Details**:
- Monthly Stipend
:R 5000 - 100% Medical aid contribution
- Transport allowance
- Cell Phone Allowance
Commitment
- Length of commitment: 12 months
Closing date: 17 March 2023
Start Date: 1 May 2023
People living with disability are encouraged to apply.
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