Trainer - Bryanston

2 weeks ago

Johannesburg, Gauteng, South Africa AVI Limited Full time
The
Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium.

As the preferred one-stop solution,
CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis.

As the largest manufacturer of pure coffee in South Africa, it is easy to understand why
CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists within our team for a Junior Trainer within our Gauteng Team.

Line Manager:
National Customer Service Manager

Job Specification:

KEY PERFORMANCE AREAS:

Customers:
Coffee & Equipment Training

  • Manage and conduct Ciro Coffee Academy training according to Ciro procedures and policies/instructions
  • Have a great passion for training people, coffee and equipment
  • Be updated with new industry trends and capable to impart knowledge to others, and develop new initiatives
  • Take responsibility for gaining knowledge on Ciro products and equipment, to ensure competence to train on ALL Ciro solutions
  • Train and assist the sales consultants with building "the CIRO basket" with their customers
  • Be capable of training Ciro staff on Ciro Coffee Academy Courses
  • Work closely with the sales consultants for CIRO's customers specific needs in training
  • Follow exact procedures of the Ciro Coffee Academy for all training, events or occasions/incidents

Department administration:

  • Submit and complete training registers according to department procedures, online and according to technology trends as developed in department
  • Manage the tracking of records of training
  • Track certificates and understand the value of each certificate

Coordinate the training preparation and logistics

  • Organizing catering (when needed)
  • Organise Award Ceremony and progress reunion for trainees

Driving Training Income

  • Ensuring invoices for training are issued and paid, and driving the growth of this area in the region

Events

  • Assist and execute any event related activities

Public coffee industry involvement

  • Be a SCASA committee member in the region.
  • Be available for industry meetings, events and new initiatives

EXPERIENCE:

  • 25 years' experience training staff in the Coffee or Hospitality Industry
  • Experience in operation inservice trainee programme advantageous

QUALIFICATIONS:

  • Matric
  • Driver's license

KNOWLEDGE:

  • MS Office, Excel, PowerPoint

COMPETENCIES:

  • Thinking Analytically
  • Building Relationships
  • Making an Impression
  • Articulating Information
  • Inspiring Others
  • Staying Composed
  • Working Together
  • Planning Organizing

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