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Junior Receptionist

4 months ago

Stellenbosch, Western Cape, South Africa Eendracht Hotel Full time
As a Host/Hostess/reception your main duty will be to ensure comfort and well-being of the guests.

Main Duties and Responsibilities:
(Depending on which shift you are, the following duties apply)

  • To be friendly, efficient and always willing to help.
  • Follow all handovers through and make sure they have been done.
  • Ensure that all equipment is in good working condition. (radio, telephone, computer, internet, Wi-Fi and security systems)
  • Make sure there is music playing.
  • Charge all telephone calls to rooms.
  • Make sure that all charges have been accurately billed to each room.
  • Prepare guests' bills for check-outs and check out the guests.
  • Ensure gratuities and sales, etc. are recorded accordingly.
  • Print the rooming list and check.
  • Assist guests with their requirements and requests.
  • Always be available at Reception to welcome and attend to guests.
  • Do proper handover of petty cash.
  • Ensure that all system backups are done daily.
  • Make sure that the security telephone is charged and in good working order.
  • Communicate all related maintenance issues.
  • Make sure all the guest's info is on the reservation.
  • Know Stellenbosch well and know where everything is.
  • Make and manage reservations.
  • Assist in making reservations at restaurants for guests.
  • Make sure that the Reception Area is always spotless.
  • Practice good personal hygiene principals at all times. (hair to be clean and tidy, face clean and tidy, etc.)
  • Lock up of Hotel in the evenings.
  • Making sure all areas are secure (gas, lights are switched off, etc.)
  • Supervise Security during the evenings.
  • Do "walk about" and inspect Security every night.
  • Shifts can be between 6h30 and 22h00 7 days a week.

Start Date:

ASAP

Experience and minimum qualifications needed:

NB:
Computer literacy and hospitality industry experience is required.

Education:
Matric. Must be able to speak, understand and write English and Afrikaans at a high level.

Work Experience:
Previous experience essential. Service experience is essential.


A positive, outgoing personality will be a plus and great physical condition and perfect health a must to perform duties in a timely and accurate manner.


Salary:
Neg. according to experience.

Salary:
R5, R7,000.00 per month

Ability to commute/relocate:

  • Stellenbosch,

Western Cape:
Reliably commute or planning to relocate before starting work (required)

Experience:

- reception: 1 year (preferred)