Financial Services Automotive Technical Claims Adm

2 weeks ago

Johannesburg, Gauteng, South Africa Unique Personnel Full time

Job Number

  • 69271

Job Type

  • Permanent

Job Title

  • Financial Services Automotive Technical Claims Adm

Computer Skills

  • Microsoft Office

Industry

  • Automotive

City

  • Johannesburg (Incl. Northern Suburbs)

Province

  • Gauteng


 Claims Administrator
  • Bryanston / Hybrid (Bryanston/Remote)
    Remuneration: R R CTC per annum
  • Our client a Financial Services Company has an opening for a Claims Administrator.
    ROLE OVERVIEW/PURPOSE
  • The Claim Administrator provides a high level of effective customer service with the purpose of delivering customer satisfaction, building strong customer relationships and retaining customers. Acknowledging and resolving customer queries, as well as effecting policy amendments are the main activities.
    QUALIFICATIONS
  • Matric
  • RE5 (preferred)
  • A Technical qualification would be an advantage.

EXPERIENCE

  • 12 years claims experience with technical knowledge.
  • Prior knowledge of the motor industry
  • Prior knowledge of mechanical and electrical repairs
  • Good computer skills (MS Word, Outlook and Excel)

KEY RESPONSIBILITIES

  • Ensure that all claims are effectively and timeously processed within the stipulated turnaround times.
  • Ensure validation of policy holder details and consent on all claims.
  • Detailed capture of breakdown and relevant information by asking the appropriate questions to both client and workshop.
  • Use appropriate tools (assessors reports, workshop reports, photos) to accurately cost the claim, and make informed decisions.
  • Ensure claims are finalised with set parameters and TAT.
  • Provide regular feedback to customers and other stakeholders, as authorised by the customer.
  • Building and maintaining relationships, and liaising with, key stakeholders (e.g., Assessing, Workshops, Dealers, DMS, etc)
  • Maintain relations by being proactive and keeping workshops/ dealers informed.
  • Contain or reduce claim costs wherever possible by appointing assessors to assess the damage, putting pressure on panel beaters to reduce variable costs.
  • Taking accountability for full resolution of claims processes (incl. the communication of the outcome of the claim), to deliver a quality service to customers.
  • Ensure that the agreed productivity targets are consistently achieved.
  • Practice FTCR and resolve client complaints and queries before escalating to the next level.
  • Fulfil his/her duties in such a manner that the relevant TCF outcomes are delivered.
  • Deliver on Treating Customers Fairly principles in alignment with regulatory requirements.
  • Foster productive working relationships with the team and external stakeholders (DMS, IS, Lombard, Dealers)

Non-Technical Skills

  • Ability to communicate fluently in English and Afrikaans.
  • Excellent verbal and written communication skills, especially
  • Excellent relationship management skills
  • Proficient conflict management skills
  • Strong negotiation skills
  • Strong problemsolving ability
  • Ability to listen without interrupting.
  • Ability to work independently.
  • Excellent organizational and interpersonal skills
  • Able to be a good brand ambassador.
  • Selfstarter with the ability to handle pressure.
  • Able to accurately estimate work required tasks and deliver on deadlines.
  • Ability to work well in a team as well as individually.
  • Good time management
  • Maintaining good working relationships with other departments

Values-
Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves.

  • Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence
-
Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us
-
Integrity: We always do the right thing, even when nobody is watching
-
Growth:We always strive to make a positive contribution on our journey to significance We (us and the business) grow because our people grow Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough We have the courage to make decisions and to have the tough conversations.
-
Diversity:We respect and cherish each other and listen to all opinions

  • We are all unique, which makes the "us" stronger Through collaboration, we ensure that the whole is greater than the sum of its parts
-
If you have not heard from us within 14 days from submission of your CV to us, you can assume you have not been successful

If you are interested and have the required

SKILLS

and

EXPERIENCE

according to the job spec, please upload your current, updated CV
- _

  • Applications should be submitted no later than Monday 6 March 2023_
    Inherent Requirements

EXPERIENCE

  • 12 years claims experience with technical knowledge.
  • Prior knowledge of the motor industry
  • Prior knowledge of mechanical and electrical repairs

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