Functional Analyst
1 week ago
Description
This role works as part of a team to provide support skills, business knowledge, and solution knowledge to effectively support the client and to integrate Charles River Investment Management Application into the client's business environment.Key result areas
Assist with the implementation and support of Charles River Investment Management System modules / Workflows to enhance business functionality and overall performance of the application, while maintaining a high degree of customer satisfaction. Analyse the current business processes and scenarios and recommends/develops solutions to meet the users' needs Assist for the successful implementation of solutions or upgrades by providing functional expertise, guidance, presentation, and instruction to users. Be involved and assist with assignments requiring the development of new or improved procedures including upgrades/changes from Charles River Development Participates in implementations For a defined component of work assist senior staff to acts as liaison with Business Units and Charles River Development for troubleshooting: investigate, analyse and solve software problems and map client business requirements, processes and objectives; develop necessary product modifications to satisfy clients' needs. Acquire a thorough knowledge of the organization and adheres to all organizational standards by asking appropriate questions Provide training in all modes of usage of systems, products and services providing information on the full range of capabilities including dealing with exception conditions. Expand knowledge of the application and database environment in order to perform the necessary data extracts/enquiries Understands the integration of the application within the organization, at an introductory level. Perform business as usual support functions including reconciliations, static data configuration, reporting and user support functions.Requirements: skills, qualifications and experience required
Investment Industry knowledge will be an advantage Knowledge and exposure to process design Ability to analyse problems and provide clear recommendations Able to collaborate with users and have a strong desire to excel. Excellent communication skills, written and verbal Good interpersonal skills Must be able to work independently as well as a team player and can manage own workload Able to multi-task and work under tight deadlines Must be an effective problem solver Able to work flexible hours / shiftsCompetencies
Honest and trustworthy Self-Starter Respectful Possess cultural awareness and sensitivity Be flexible Personable, responsible, self-motivated, and confidentSkills
Education
Closing Date
06 June 2024-
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