Quality Assurance Specialist

2 weeks ago

Randburg, Gauteng, South Africa Ditshaba Full time

Operational and Reporting Objectives

  • Evaluate and audit the quality of outcomes executed by the case management team.
  • Ensure the availability and accuracy of weekly, monthly, quarterly, and annual statistics.
  • Develop a framework to enhance all aspects of Alternative Dispute Resolution in alignment with internal policies and directives.
  • Conduct a thorough analysis of internal case management policies and propose improvements in accordance with the client code.

Education and Experience

  • Possess an LLB qualification, preferably an Admitted Attorney.
  • Demonstrate meticulous attention to detail and experience in assessing the quality of complaint outcomes.
  • Exhibit proficiency in detailed reporting and the compilation of assessment outcomes and memos.
  • Minimum of 8 years practical work experience in dispute resolution and case management.
  • Have expertise in consumer protection, along with a working knowledge of the Consumer Protection Act and related consumer legislation.
  • Showcase excellent drafting skills.
  • Possess relevant administrative and customer relations experience.
  • Preferably, have experience in an Alternative Dispute Resolution environment.
  • Demonstrate a track record of creative thinking and innovative approaches to quality assurance and complaint audits.
  • Participate in the development of operational changes, including processes and quality standards.

Skills

  • Effective Communication
  • Relationship Management
  • Project Management
  • Ethical Decision-Making
  • Knowledge of Policy and Procedure Development and Implementation
  • Proficient Data Analysis Skills
  • Strong Problem-Solving Abilities
  • Familiarity with Relevant Legislation
  • Commitment to Statutory Compliance
  • Emotional Intelligence
  • Persuasion Skills
  • Assertiveness
  • Interpersonal Skills
  • Attention to Detail
  • Adaptability and Flexibility

Job Type:
Permanent

Salary:
R873 958,92 per year

Application Question(s):

  • Are you an Admitted Attorney in the HCSA

Education:

  • Bachelors (required)

Experience:

- dispute resolution and case management: 8 years (preferred)

Application Deadline: 2024/03/29

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