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IT Support Technician

4 months ago

Cape Town, Western Cape, South Africa Paracon Full time
Our client in the asset management industry is looking for an IT Support Technician with a minimum 12 years working experience with the following technologies:

  • Windows 10/11 administration
  • Windows Server (2012/2022) administration
  • Active Directory (2012/2022) and group policy administration
  • Exchange (2016/Online) administration
  • SQL 2012/2019 (maintenance)
  • VMware 6/7 (ESX) administration
  • Switch & Router configurations (Cisco / HP)
  • Scripting languages (PowerShell)
  • Server Hardware (Dell)
  • Backup Software (Veeam)

Key Responsibilities:

  • Provide General Desktop Support.
  • Fast and effective problem resolution.
  • Monitor Active Directory, Exchange, VMware and SQL infrastructure.
  • Continually review the IT software/hardware infrastructure to ensure robustness and efficiency.
  • Diagnose and resolve technical issues
  • Investigation and implementing automated processes.
  • Identify system/service bottlenecks and/or singlepointsoffailure, and develop solutions to overcome them.
  • Managing backups and tape rotation (Veeam).
  • Exchange server mailbox maintenance.
  • Monitor support queue that consists largely of enduser fault calls.
  • Identify and ensure technology assets are documented and mapped out correctly.
  • Ensure maintenance schedules are maintained and contribute to the overall health of the system.
  • Troubleshoot SQL Server service outages as they occur.
  • Deploy database change scripts:
  • Liaise with all company personal regarding IT issues.
  • Ability to evaluate controls and adhere to controlled technical development lifecycle and ITSM processes.
  • Setting up and configuring new laptops/desktops.
  • Ensuring security patches and upgrades are applied and kept up to date.
  • Completing internal user moves including phones.

Minimum Requirement:

- +12 year's SME support experience.

  • Bachelor's degree in engineering, computer science, systems analysis, or a related study.
  • Certification in Microsoft Technologies (MCSE / MCDBA).
  • Certification in Networking Technologies (CCNA / CCNP).
  • Thorough understanding and appreciation of enterprise foundation processes (Patch/Backup/Asset/Security Management).
  • Ability to identify and manage technical risks.
  • Cybersecurity awareness and working understanding.
  • Good communication skills and teamwork.
  • Experience working in a financial services environment is beneficial.
  • ITIL exposure would be beneficial.
  • Must have own transport.

Location & Type:

  • Cape Town, (Hybrid)