Telesales Agent- Leading Telecommunications Provider

2 weeks ago

Durban, KwaZulu-Natal, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE
The conversion of data to quality sales using sound sales techniques and best business practices.

DUTIES AND RESPONSIBILITIES

1. Achieve Targets
Achieve individual sales target for Gross Additions

Achieve individual sales target for Upgrades

Achieve weekly and monthly call stats

2. Handle Inbound Calls
Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Route calls to appropriate department

3. Cold calling
Ability to acquire new customers

Ability to up-sell and cross-sell

Ability to conduct effective research into a client prior to making contact

4. Customer Relationship Management
Responsible for developing relationships with existing customers

Maintain and grow existing client base

Conduct customer account analysis

Maintain, build and service relationships on a regular basis

Ability to retain out-of-contract and renewable customers

5. Query management
Identify, address, and resolve concerns / queries

Provide regular and prompt feedback to clients in a timely manner

6. Reporting
Provide accurate forecasting on weekly and monthly sales pipelines

Provide daily activity and sales report

Up-to-date reporting on marketing leads provided

Reports to be submitted within the time frames required

7. Processes and Procedures
Ensure all policies and procedures are adhered to

Ensure all interactions are captured on the relevant systems in the approved manner

QUALIFICATIONS AND EXPERIENCE REQUIRED

  • Matric
  • At least 6 months experience as a telesales agent or similar position within a sales environment.
  • Must have 6 months experience within an outbound contact centre environment with a proven track record
  • Must have knowledge of the Mobile Telecommunications environment
  • Proficient with Microsoft Office

Desirable Qualifications and Experience
Mobile product and industry knowledge experience advantageous

BEHAVIOURAL AND COMPETENCY REQUIRED

  • Sales skills
  • Strong business acumen
  • Excellent presentation skills
  • Excellent communication skills (written and verbal)
  • Decision making skills
  • Excellent interpersonal skills
  • Time management skills
  • Ability to formulate, set and manage goals and objectives
  • Ability to cope with high pressure levels and manage stress effectively
  • Strong relationship building, account planning and process competence skills

Salary:
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