Clinical Operations Manager

2 weeks ago

Johannesburg, Gauteng, South Africa ICON plc Full time

Clinical Operations Manager (COM)

South Africa, Homebased
At ICON, it's our people that set us apart.

Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.


Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity.

We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point.

In short, to be the partner of choice in drug development.

That's our vision. We're driven by it. And we need talented people who share it.

If you're as driven as we are, join us.

You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.


As a Clinical Operations Manager at ICON, you'll work ensure delivery and development of the Clinical Operations team against key metrics.

Work with Leadership to develop and grow capabilities, productivity, and quality.

The Role

  • Provide direction and accountability for the operational teams and their delivery at regional and site level.
  • Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group
  • Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.
  • Assist with training for CRA Managers and Associates as required.
  • Contact for region in regard to operational questions and escalations.
  • Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.
  • Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.
  • Represent Clinical Operations at Sponsor and internal audits.

What you need

  • Bachelor's degree
  • Minimum 6 years Clinical Research experience that includes a minimum 4 years relevant experience as a Senior CRA or Principal CRA (in a Lead CRA role), or at least 2 years as a Project Manager, CRA Manager or equivalent job role
  • Knowledge of ICH-GCP guidelines and ability to review and evaluate medical data
  • Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment
  • Direct experience managing Clinical Research Associates is preferred
  • Able to travel across South Africa

Benefits of Working in ICON:

Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.


We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.


But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.


ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment.

All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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