Email, Phone
2 weeks ago
The successful candidate will be responsible for providing technical support to customers via email, phone and chat. This includes troubleshooting and resolving customer inquiries, providing technical advice and guidance, and escalating issues to the appropriate team.
The ideal candidate should have:
- At least 2 years of experience in a customer service or technical support role
- Excellent communication and interpersonal skills
- Strong problem-solving and troubleshooting skills
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office applications
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