Financial Services Providers

2 weeks ago


Pretoria, Gauteng, South Africa Tipp Focus Full time

Purpose of the Job:


The objective of the role is to consider and assess client complaints against financial services providers in a procedurally fair, informal, economical, and expeditious manner.

Applications are sought from dynamic, experienced leaders, with proven experience of the financial sector and track record of effective team management and results driven leadership, at executive or senior management level.


Some key outputs include:


Working closely with the clients, responsible for the day-to-day management and administration of the Office of the client, including ensuring that the office has adequate skills and resources to meet its mandate and objectives.

Drafting and issuing determinations

Leading, coaching, inspiring and mentoring senior members of the technical team to provide excellent service, achieve business goals and build team capacity for the future


Monitoring the achievement of fair customer outcomes in the financial services sector and taking steps to mitigate conduct risk and abusive market practices.

Complaints resolution.

Qualifications and experience required:

Matric

A relevant postgraduate degree in law (NQF Level 8) recognised by SAQA.

Attorney, advocate or ex judge


A minimum of 10 years relevant financial sector and senior management experience, preferably with some exposure to financial consumer protection, adjudication and interpretation of law and exposure to alternative dispute resolution.

Thorough knowledge of financial sector laws, in particular the FAIS Act and its subordinate legislation.

Technical competencies required will include, but not be limited to:

  • General management experience
  • Strategic planning and leadership


A deep understanding of the financial sector and the role, purpose and functioning of a financial sector regulator, and one that deals with dispute resolution.

Behavioural competencies required will include, but not limited to:

  • Fit and proper
  • Conflict management
  • Mediation, conciliation and arbitration skills
  • Fairness and impartiality
  • Honesty and integrity
  • Professionalism
  • Fairness
  • Diplomacy
  • Strategic Capability and Leadership skills; negotiation skills.
  • Sound judgement
  • Advanced problem solving, planning and facilitation abilities.
  • Proven ability as a team leader with a commitment to creating, supporting and sustaining an environment that enables staff to achieve results.

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