Systems Engineering Team Lead

2 weeks ago

Johannesburg, Gauteng, South Africa AVI Limited Full time

AVI LIMITED is home to many of South Africa's leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI's extensive brand portfolio includes more than 50 brands.

Our brands span a range of categories including:

hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel.

We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale.

Our single-minded purpose is our brands growth and development.


An exciting opportunity exists for a
SYSTEMS ENGINEERING TEAM LEAD at
AVI LIMITED IT SHARED SERVICES in
Bryanston,
Johannesburg or
Waterfront, Cape Town.


Line Manager:
Technical Manager

Job Specification:

Key Performance Areas:

  • Manages performance and sets direction and priorities of the Systems Engineers assigning clear accountabilities and performance expectations; reviews performance and addresses underperformance when needed as they relate to both daily operations as well as projects. Leads the staff appraisal process with direct accountability to the Technical Manager.
  • Manage the performance of close monitoring of the systems infrastructure and react quickly to coordinate activities for the resolution of complex problems as they occur.
  • Manage the scheduling and prioritisation of all projectrelated work in line with the ITSS Infrastructure annual objectives working closely with the Project Management Office
  • Further responsibilities include:
  • Analysing the performance, capacity and trends of the group's systems infrastructure and escalating concerns to the Technical Manager
  • Manage the implementation changes and upgrades where appropriate in line with the change management procedures in place
  • Facilitate the diagnosis and resolution of complex problems relating to systems infrastructure and assists where required
  • Manage the maintenance of the systems infrastructure lifecycles across all hardware and software
  • Manage the administration and maintenance of the monitoring and management platforms
  • Manage the documentation of systems infrastructure which includes but is not limited to:
  • Technical Processes, Procedures, Standards and Schedules (e.g. MS Patching)
  • Technical Architecture Diagrams (e.g. VMWare Platform)
  • Licensing (e.g. Microsoft, VMWare)
  • Provide input into systems engineering strategy and architecture
  • Ensure that the System Engineering calls are resolved within SLA and where additional assistance is required, that the relevant teams including 3rd parties, are enrolled to assist and drive resolution
  • Maintains contact with the customer interfaces throughout the process until resolution
  • Play a key role in mentoring and upskilling the systems engineering team members as well as second line support team members to ensure they understand the systems infrastructure landscape and assist in identifying proactive processes to monitor and support it

Minimum _Requirements_**:

Experience:

  • 5 years management of a technical team
  • 5 years Systems Engineering Strategy and Architecture
  • 5 years Microsoft systems administration including Windows Server, Active Directory and MS Exchange
  • 5 years Enterprise Storage Administration (TinTri, Dell, HP)
  • 5 years Enterprise Server Administration (Dell and HP)
  • 5 years Virtualisation Administration (VMWare)
  • 3 years SCCM, SCOM, SCSM and EMS administration

Qualifications:

  • Matric/Grade 1
  • Tertiary Degree or Diploma in IT and/or Engineering


 ITIL
  • Foundation
  • MDP (Management Development Programme) would be highly advantageous

Essential Certification:

  • Valid MCSE
  • Valid VCP6/VCP7-DCV
  • Valid CCENT

Important and nice-to-have certifications

  • SMDP (Senior Management Development Programme)
  • Valid CCNA
  • Valid VCPA6-DCV Deploy
  • Valid RHCE
  • TinTri-U completion
  • Dell SC storage certification
  • Valid Microsoft Certified Technology Specialist (MCTS): Administering and Deploying System Center 2012/2016 Configuration Manager
  • Valid Microsoft Certified Technology Specialist (MCTS): Administering and Deploying System Center 2012/2016 Operations Manager
  • Valid Microsoft Enterprise Management Systems (RMS, ATA, MDM) certification

Additional Requirements:

  • Management and resolution of complex systems engineering implementations and outages
  • Identifying, owning and management of Management and Monitoring tools
  • Operation of management and monitoring tools to identify and provide solutions to performance and capacity
  • Provide expert input to systems engineering architecture and projects to ensure that best practice is applied
  • Provide input into and guides the establishment and implementation of processes, procedures, standards and guidelines
  • Provide ongoing crossskilling

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