Asstmgr-laundry

2 weeks ago

Durban, KwaZulu-Natal, South Africa Marriott International, Inc Full time

Job Number

Job Category Housekeeping & Laundry

Location Protea Hotel Durban Umhlanga, Protea Mall Corner Lighthouse and Chartwell Drive, Durban, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Assists in hotel laundry daily operations and services.

Works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints.

Assists in maintaining a safe and clean work environment.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 1 year experience in the laundry, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Department Operations and Budgets

  • Assisting in managing daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
  • Ensures consistent workflow to minimize peaks and valleys in production.
  • Brings issues to the attention of the department manager and Human Resources as necessary.
  • Assists in ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
  • Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.
  • Works effectively with the Engineering department on Laundry equipment maintenance needs.
  • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
  • Operates all department equipment as necessary and reports malfunctions.
  • Develops, maintains and uses effective backup plans for breakdowns.
  • Evaluates and implements new techniques, supplies and equipment.

Providing and Ensuring Exceptional Customer Service

  • Providing services that are above and beyond for customer satisfaction and retention.
  • Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


Protea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda.

If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today In joining Protea Hotels, you join a portfolio of brands with Marriott International.


Be where you can do your best work,
begin your purpose,
belong to an amazing globalteam, and
become the best version of you.

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