Restaurant Manager
2 weeks ago
JOB SUMMARY
Areas of responsibility include Restaurants/Bars/Pool and Room Service. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan of action accordingly.
CANDIDATE PROFILE
Education and Experience
Hospitality Diploma or a Grade 12 and the relevant experience in a 5 * environment in a similar role for the past 3 years
CRITICAL WORK ACTIVITIES
Managing Day-to-Day Operations
Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Maintains service and sanitation standards in restaurant, bar/lounge and room service areas. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Develops specific goals and plans to prioritize, organize, and accomplish your work. Ensures and maintains the productivity level of employees. Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management. Ensures compliance with all applicable laws and regulations. Ensures compliance with food handling and sanitation standards. Ensures staff understands local, state and Federal liquor laws. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishes guidelines so employees understand expectations and parameters. Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis. Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Handles guest problems and complaints. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Ensures corrective action is taken to continuously improve service results. Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Manages service delivery in outlets to ensure excellent service from point of entry to departure (., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. Ensures employees are treated fairly and equitably. Strives to improve employee retention. Ensures employees receive on-going training to understand guest expectations. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Strives to improve service performance. Ensures recognition is taking place across areas of responsibility.Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Assistant Restaurant Manager. Oversees the financial aspects of the department including purchasing and payment of invoices. Oversees Daily and Monthly Beverages, Dry Goods and Operating Equipment Stocktakes.us, or any other basis covered under applicable law.
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Restaurant 101 Full timeJob Type: ContractContract length: 6 monthsSalary: R20, R25,000.00 per monthAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting work (required)Education: Diploma (preferred)Experience: Restaurant management: 5 years (required) Restaurant Front of House: 5 years (required)Language:- english...
-
Restaurant General Manager – Cape Town
2 weeks ago
Cape Town, Western Cape, South Africa Restaurant Staff Full timeGeneral Restaurant Manager position available with new upmarket casual dining Restaurant in Cape Town. Looking for candidates with 8+ years Restaurant management experience, of which 5 or more years must be as senior manager or GM. Must have a good understanding of general Restaurant operating procedures as well as have the ability to manage a Restaurant...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Kauai Restaurant Full timeWE ARE HIRINGWe have the following positions open at Kauai Restaurant Managers Food truck events manager (Code 10 required) Be vibrant, reliable, honest and have a passion for the food industry Be able to work well under pressure Have passed Matric with good scores in Maths and English Have good communication skills Very strong leadership skills Able to...
-
Restaurant Supervisor/duty Manager
2 weeks ago
Cape Town, Western Cape, South Africa Maharajah Restaurant Full timeRestaurant Supervisor is needed in Cape Town, Tamboerskloof Area. Organising & supervising shifts, ensuring appropriate staffing levels whist service standards are achieved*Strong leadership skills and willing to lead by example Passionate about the hospitality and service industry Service & Menu Knowledge training of FOH team*Opening and closing of...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Restaurant Cape Town Full timeSalary: R12, R16,000.00 per monthAbility to commute/relocate: Cape Town,Western Cape: Reliably commute or planning to relocate before starting work (required)Experience: Restaurant management: 4 years (preferred)
-
Restaurant General Manager
2 weeks ago
Cape Town, Western Cape, South Africa RPS (Restaurant People Solutions) Full timeA fast-growing restaurant group is seeking an experienced Restaurant General Manager to join its team in opening an upper-tier restaurant in Cape Town CBD.IMPORTANT TO NOTE THAT THE SUCESSFULL CANDIDATE WILL NEED TO BE TRAINED IN GAUTENG BEFORE ASSUMING THE ROLE IN CAPE TOWN.This person shall report directly to the Owner-Operator of the store.The duties and...
-
Senior Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa The Slick Restaurant Group Full timeThe Slick Restaurant Group requires the services of a senior manager to be based at one of the group's very busy stores. Being slick and attention to detail, coupled with honesty and integrity are our core values.If you are hard-working with contactable references and want to join a proactive group that is re-establishing itself as "the best of the best in...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeWe are looking for a results-driven restaurant manager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours. Restaurant managers will also be responsible for making needed changes to the menu, ordering ingredients for the kitchen staff, and gathering feedback from customers.This...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeWe are looking for a creative and energetic Restaurant Manager to take charge of the operation of our hotel restaurant in Cape Town CBD.Reporting to the HotelGeneralManager, the Restaurant Manager plans and supervises all the activities in the restaurant and bar. He/she ensures the service runs smoothly and that the quantitative and qualitative goals of the...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeRestaurant Manager - Hotel - Cape TownDescription:The Restaurant Manager's responsibilities include maintaining the restaurant's revenue, profitability and quality goals. You will ensure an efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.Minimum Requirements: Matric Hospitality or...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Tower Group Full timeExciting Opportunity for a Restaurant Manager in Cape TownAre you a skilled leader with a passion for the restaurant industry? We are currently seeking a dynamic and experienced Restaurant Manager to join our team in Cape Town.As the Restaurant Manager, you will be responsible for overseeing the daily operations of our fast-food restaurant. Your role will...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing Full timePosition Overview: As the Restaurant Manager, you will oversee all aspects of restaurant operations, ensuring compliance with policies and procedures. Your primary responsibilities will include personnel management, workplace safety, sales building, food safety, sanitation, profit maximization, and administrative tasks.Key Responsibilities: People: Develop...
-
Store Manager
2 weeks ago
Cape Town, Western Cape, South Africa Maharajah Restaurant Full timeRESTAURANT STORE MANAGER Ensuring incoming staff complies with company policy Training staff to follow restaurant procedures Maintaining safety and food quality standards Keeping customers happy and handling complaints Organizing schedules Keeping track of employees' hours Recording payroll data Ordering food, linens, gloves and other supplies while staying...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Coco Safar Full timeWould you like to be part of an exciting brand that is currently expanding nationally & internationally?Luxury Restaurant Group, Coco Safar, is looking for Restaurant Managers & Assistant Restaurant Managers.The restaurant manager is responsible for the delivery of a flawless and exquisite customer experience at all levels on a daily basis, from espresso...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa The Copper Collection Full timeWe are a high-end restaurant group looking for a restaurant manager to join our team in Newlands.We are looking for someone with: Minimum 3 years restaurant management experience (2 years in a steakhouse) Vibrant, energetic & able to work well under pressure Own transport and living in the surrounding areasPay: R14 000,00 - R16 000,00 per...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full time**Hospitality and Outdoor New Vacancy ** Restaurant ManagerCape Town Convention CentreThe Restaurant Manager will be responsible for managing inventory, managing employees, overseeing operations, handling customer complaints, and generating restaurant and kitchen financial reports within the restaurant.Requirements of Position Grade 1 Hospitality management...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full timePosition Overview: As the Restaurant Manager, you will oversee all aspects of restaurant operations, ensuring compliance with policies and procedures. Your primary responsibilities will include personnel management, workplace safety, sales building, food safety, sanitation, profit maximization, and administrative tasks.Key Responsibilities:People:Develop...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full time**Hospitality and Outdoor New Vacancy Restaurant Manager**Cape Town CBDThe Restaurant Manager will be responsible for managing inventory, managing employees, overseeing operations, handling customer complaints, and generating restaurant and kitchen financial reports within the restaurant.Requirements of Position Grade 1 Computer Literate: Excel and Word...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa HotelJobs Full timeKendrick Recruitment is currently looking for Restaurant Manager for our hotel client in Cape Town city.Responsibilities:Engaging with the guests in the Restaurant by being present, keeping an eye on service and constant interaction with guests and responding to their needsTraining and quality control of the Restaurant staff & managing staff...
-
Restaurant Manager
2 weeks ago
Cape Town, Western Cape, South Africa Smart Foods Holdings Full timeWe require a fun, friendly but responsible manager to help take charge of our branch in Cape Town. Customer service is key and this hire will be responsible for managing the restaurant and keeping our entire offering to our high standards. Daily tasks included;- set up- must have GAAP Point of Sale experience- cash-up- stock take- customer service control-...
