Field Service Specialist

2 weeks ago

Rustenburg, North-West, South Africa IntelliStaff Full time

Area:

Rustenburg

Responsibilities:

***
Service Existing Clients:
  • Regularly communicate with existing clients to ensure their satisfaction with the products and services.
  • Conduct site visits to troubleshoot and resolve technical issues, providing timely and effective solutions.
  • Provide technical support and guidance to clients regarding equipment operation, maintenance, and optimization.
  • Coordinate with internal teams to ensure efficient delivery of services, including installation, repairs, and maintenance.

Business Development:

  • Identify and pursue new business opportunities within the mining and water treatment industry.
  • Conduct market research to identify potential clients and understand industry trends and customer needs.
  • Build and maintain a network of contacts within the industry to generate leads and referrals.
  • Prepare and deliver compelling presentations and proposals to potential clients, highlighting the value of their products and services.
  • Negotiate and close sales agreements, ensuring customer satisfaction and longterm relationships.

Technical Expertise:

  • Develop a deep understanding of their products, processes, and technologies related to mining and water treatment.
  • Stay up to date with industry advancements, regulations, and best practices, and share relevant knowledge with clients and internal teams.
  • Provide technical training to clients and internal staff on equipment operation, maintenance, and troubleshooting.
  • Collaborate with the R&D team to provide feedback on product performance, identify improvement opportunities, and contribute to the development of new solutions.
***
Relationship Management:
  • Cultivate and maintain strong relationships with existing clients, acting as their trusted advisor.
  • Address client concerns and inquiries in a prompt and professional manner, ensuring their satisfaction.
  • Collaborate with the customer support team to resolve any issues or escalations effectively.
  • Collaborate with crossfunctional teams, including sales, marketing, and operations, to ensure a seamless customer experience.

Qualifications:

  • Proven experience in servicing clients and driving new business in the mining and water treatment industry.
  • Strong technical knowledge of mining and water treatment processes, equipment, and regulations.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
  • Demonstrated problemsolving skills and the ability to think analytically.
  • Proactive and selfmotivated, with the ability to work independently and as part of a team.
  • Resultsoriented mindset, with a track record of meeting or exceeding sales targets.
  • Willingness to travel to client sites as required.

Must Have:

  • Valid driver licence + own vehicle
  • Experience in the mining division
  • Must be able to work with a laptop and excel experience will be a big benefit.
  • Growth vision is very important and should be selfdriven and be able to take ownership of his duties.

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