80h Service Consultant

2 weeks ago

Randfontein, Gauteng, South Africa Nedbank Full time

Req Number

Closing Date

  • 23 March 2023
    Location
  • Randfontein
    Cluster
  • Total Bus Banking and Retail
    Job Purpose
  • To provide delightful client centric experience through agile engagements and to migrate clients to a digital channel of choice

Responsibilities:

  • Manage the banking hall floor.
  • Meet, greet, establish and clarify client needs and verify documentation.
  • Control the queuing system and prioritise clients with special needs.
  • Address any queries or concerns relating to the queue flow or digital devices.
  • Walk the floor, educate clients on devices and ensure connectivity.
  • Suggest alternative channels in terms of relevant point of service in relation to costing.
  • Assist with or refer client complaints to management for resolution and feedback.
  • Encourage client feedback and thank clients when exiting the branch.
  • Promote digital banking by educating, activating and supporting clients.
  • Support and motivate branch staff to educate and migrate clients to digital.
  • Assist in enabling clients on digital and other selfservice channels.
  • Identify and recommend ways to enhance client communication.
  • Manage the client experiences environment.
  • Ensure that all equipment is switched on / off daily, is in working order and due process is adhered to.
  • Meet with Branch Manager to discuss previous day's report and agree on any changes to be initiated.
  • Ensure staff are ready to receive clients on time.
  • Manage and hold staff accountable to call clients consistently whilst at the counter.
  • Address both the negative and positive sides to client experience with all staff and provide recognition where it is due.
  • Recommend solutions to resolve client experience breakdown through observing and monitoring queue time and redirecting clients to alternative service points.
  • Ensure that there is sufficient stock at hand including promotional items, brochures holders, stationery, and replenish accordingly.
  • Inspect banking hall for OHASA compliance and report defects and suspicious behaviour.
  • Ensure all staff adhere to the clean desk environment in the branch.
  • Support and coach branch staff to improve their comfort level across all digital platforms.
  • Monitor all Client Experience data for the branch to identify experience failures with a focus on RODI principles.
  • Manage the client experiences environment.
  • Engage and participate/conduct experience related meetings in the branch.
  • Recommend solutions to resolve client experience breakdown through observing and monitoring queue time and redirecting clients to alternative service points.
  • Provide sales, digital leads and enable crossselling to relevant departments.
  • Achieve and report performance on digital usage targets.
  • Improve digital migration volumes.
  • Improve in enticement statistics in the branch.
  • Support the achievement of the business strategy, objectives and values.
  • Stay abreast of developments in field of expertise.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
  • Participate and support corporate responsibility initiatives for the achievement of business strategy.
  • Seek opportunities to improve business processes, models and systems though agile thinking.
  • Essential Qualifications
  • NQF Level
  • Matric / Grade 12 / National Senior Certificate


 Preferred Qualification
  • Relevant digital certification
  • Minimum Experience Level 35 years customer facing experience, preferable Retail branch experience
    Technical / Professional Knowledge
  • Relevant product knowledge
  • Customer service principles
  • Governance, Risk and Controls
  • Branch processes and procedures


 Behavioural Competencies
  • Building Customer Loyalty
  • Managing Work
  • Influencing
  • Sales Persuasion
  • Courage
  • Positive Approach
  • Customer Focus
  • Stress Tolerance
- **_Please contact the Nedbank Recruiting Team at _

  • Sales, Training and Customer Care Consultant

    2 weeks ago

    Randfontein, Gauteng, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the West Rand Department : Sales / Customer CareReports To : Consultant Manager and GM Sales and Customer CarePersonal Strengths Required: Presentable, good communication skills, ability to solve problems.Main Purpose:Conducting Sales Presentation in line with clients sales...

  • Membership Sales Consultant

    2 weeks ago

    Randfontein, Gauteng, South Africa Just Gym Full time

    OverviewReferenceMSC RandfonteinSalaryZAR0 - ZAR0/monthJob Location: South Africa West Rand District RandfonteinJob TypePermanentPostedTuesday, February 13, 2024Closing date27 Feb :59Purpose of the job:Responsible of selling of Memberships and marketing of products, facilities and services and meeting with specific monthly new Member sales target as well as...

  • Sales, Training and Customer Care Consultant

    4 weeks ago

    Randfontein, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the West Rand **Department **:Sales / Customer Care **Reports To**: Consultant Manager and GM Sales and Customer Care **Personal Strengths Required**: Presentable, good communication skills, ability to solve problems. **Main Purpose**: - Conducting Sales Presentation in...

  • Sales, Training and Customer Care Consultant

    4 weeks ago

    Randfontein, South Africa E2E Staffing (PTY) LTD Full time

    We are assisting our client with the Recruitment of this exciting position based in the West Rand Department : Sales / Customer CareReports To : Consultant Manager and GM Sales and Customer CarePersonal Strengths Required: Presentable, good communication skills, ability to solve problems.Main Purpose:Conducting Sales Presentation in line with clients sales...

  • Sales Consultant

    4 weeks ago

    Randfontein, South Africa Just Gym Full time

    Overview **Reference** SC - Randfontein **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - West Rand District - Randfontein **Job Type** Permanent **Posted** Tuesday, May 14, 2024 **Closing date** 04 Jun 2024 23:59 **Purpose of the job**: Responsible of selling of Memberships and marketing of products, facilities and services and meeting...

  • Membership Sales Consultant

    3 days ago

    Randfontein, South Africa Just Gym Full time

    Overview **Reference** MSC - Randfontein **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - West Rand District - Randfontein **Job Type** Permanent **Posted** Tuesday, February 13, 2024 **Closing date** 27 Feb 2024 23:59 **Purpose of the job**: Responsible of selling of Memberships and marketing of products, facilities and services and...

  • Financial Advisor

    3 weeks ago

    Randfontein, South Africa Sanlam Full time

    **Who are we?** Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as...

  • HR Manager

    3 weeks ago

    Randfontein, South Africa Armstrong Appointments Full time

    To provide the overall (end-to-end) HR Services to the business Unit, through value-adding HR offerings and processes. HR degreeSound Labor Relations legislation knowledgeExcellent CCMA knowledge and experienceSound knowledge of Skills Development legislationMS Office4 Years experience in a similar role Resilient and robustDynamicDelivery and detail...

  • HR Manager

    4 weeks ago

    Randfontein, South Africa Adzuna ZA B C2 Full time

    To provide the overall (end-to-end) HR Services to the business Unit, through value-adding HR offerings and processes. HR degreeSound Labor Relations legislation knowledgeExcellent CCMA knowledge and experienceSound knowledge of Skills Development legislationMS Office4 Years experience in a similar role Resilient and robustDynamicDelivery and detail...

  • HR Practitioner

    3 days ago

    Randfontein, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!? RCL FOODS is on the hunt for an experienced **HR Practitioner** to join our **Groceries Division** in **Randfontein.** The purpose of the role is to ensure effective Human Resources support...

  • HR Practitioner

    3 weeks ago

    Randfontein, South Africa RCL FOODS Careers Full time

    At **RCL FOODS** we see and do things differently, we think bigger, work smarter and as a team collectively work towards achieving our ambition, to Grow What Matters!? **RCL FOODS** is on the hunt for an experienced **HR Practitioner** to join our **Groceries Division** in **Randfontein.** The purpose of the role is to ensure effective Human Resources...

  • HR Manager

    4 weeks ago

    Randfontein, Johannesburg, South Africa Armstrong Appointments Full time

    To provide the overall (end-to-end) HR Services to the business Unit, through value-adding HR offerings and processes. HR degree Sound Labor Relations legislation knowledge Excellent CCMA knowledge and experience Sound knowledge of Skills Development legislation MS Office 4 Years experience in a similar role Resilient and robust Dynamic...